Purpose – The main objective of this paper is to develop a knowledge management (KM)approach in Iran aerospace industries based on the findings through the analysis of successful practices in KM area. Design/methodology/approach – A qualitative case study technique has been used in this paper for data collection and analysis. For that, “grounded theory” research approach has been selected by which the collected data from successful organizations in KM adoption are categorized and analyzed. The extracted concepts were deployed in Iran aerospace industries to present a KM approach through benchmarking. Findings – The overall results from the case studies analysis were positive, thus reflecting the appropriateness for benchmarking. The extracted concepts clarify how to develop KM approach in an organization. This approach has been applied in a large case study in Iran and is supported by practical implementation in Aerospace Industries Organization (AIO), one of the most important high‐tech industries in Iran. Practical implications – This paper provides a helpful roadmap for practitioners in implementing KM through out the organizations and especially in large‐scale ones. This helps to ensure that the essential issues are covered during design and implementation phase. For academics, it provides a common language for them to deploy a KM approach in the organizations. Originality/value – This study is probably the first to provide a benchmarked integrated KM approach based on the critical success factors extracted by analysis in a multi case study research. This study further opens up new lines of research and highlights implications for KM efforts through benchmarking. It gives valuable information and guidelines which hopefully will help the leaders to deploy KM in their organizations.
Aircraft Engineering and Aerospace Technology – Emerald Publishing
Published: Jan 30, 2007
Keywords: Knowledge management; Benchmarking; Aerospace industry; Iran
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