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/lp/emerald-publishing/investing-in-people-aB867TeVQJ
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0019-7858
- DOI
- 10.1108/EUM0000000001587
- Publisher site
- See Article on Publisher Site
Abstract
Fierce competition and changing strategies in the financial sectorare raising awareness of the vital role of interpersonal skills inbusiness success. This change is charted and it is explained howfinancial organisations need to ensure that the softissues such as values, behaviour and interpersonal skills go hand inhand with the traditional hard elements of strategy andobjectives. At present, in many financial organisations thesoft side is clearly out of balance, lightweight andundervalued. Six key skills are identified relationship building,collaboration, trust, listening and learning, the what andhow, and results orientation. Interpersonal skillstraining is not only about raising awareness but about actually changingthe way people behave. It must be specific and reflect an organisationsculture and values. Finally, it must be consistently applied across anorganisation at every level to ensure success.
Journal
Industrial and Commercial Training – Emerald Publishing
Published: Jul 1, 1991