INVESTING IN PEOPLE

INVESTING IN PEOPLE Fierce competition and changing strategies in the financial sectorare raising awareness of the vital role of interpersonal skills inbusiness success. This change is charted and it is explained howfinancial organisations need to ensure that the softissues such as values, behaviour and interpersonal skills go hand inhand with the traditional hard elements of strategy andobjectives. At present, in many financial organisations thesoft side is clearly out of balance, lightweight andundervalued. Six key skills are identified relationship building,collaboration, trust, listening and learning, the what andhow, and results orientation. Interpersonal skillstraining is not only about raising awareness but about actually changingthe way people behave. It must be specific and reflect an organisationsculture and values. Finally, it must be consistently applied across anorganisation at every level to ensure success. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0019-7858
DOI
10.1108/EUM0000000001587
Publisher site
See Article on Publisher Site

Abstract

Fierce competition and changing strategies in the financial sectorare raising awareness of the vital role of interpersonal skills inbusiness success. This change is charted and it is explained howfinancial organisations need to ensure that the softissues such as values, behaviour and interpersonal skills go hand inhand with the traditional hard elements of strategy andobjectives. At present, in many financial organisations thesoft side is clearly out of balance, lightweight andundervalued. Six key skills are identified relationship building,collaboration, trust, listening and learning, the what andhow, and results orientation. Interpersonal skillstraining is not only about raising awareness but about actually changingthe way people behave. It must be specific and reflect an organisationsculture and values. Finally, it must be consistently applied across anorganisation at every level to ensure success.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: Jul 1, 1991

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