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Investing in change

Investing in change Outlines how Girobank adopted TQM management techniques for the financial services sector. Illustrates the way Girobank gained commitment to the project from management and employees in Girobanks operations directorate through workshop training sessions. Diagrams shows how quality projects can translate into direct financial benefits and improvements in customer satisfaction ratings. Lists the achievements of the project during the past threeandahalf years and concludes with a summary of the benefits of embracing TQM at Girobank. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Investing in change

The TQM Magazine , Volume 3 (5) – May 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110032322
Publisher site
See Article on Publisher Site

Abstract

Outlines how Girobank adopted TQM management techniques for the financial services sector. Illustrates the way Girobank gained commitment to the project from management and employees in Girobanks operations directorate through workshop training sessions. Diagrams shows how quality projects can translate into direct financial benefits and improvements in customer satisfaction ratings. Lists the achievements of the project during the past threeandahalf years and concludes with a summary of the benefits of embracing TQM at Girobank.

Journal

The TQM MagazineEmerald Publishing

Published: May 1, 1991

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