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Investigating the influence of transparency on the adoption of e-Government in Indonesia

Investigating the influence of transparency on the adoption of e-Government in Indonesia The purpose of this paper is to extend and validate the unified theory of acceptance and use of technology (UTAUT) for investigating the effect of transparency on the adoption of e-Government in Indonesia from the perspective of citizens.Design/methodology/approachA comprehensive review of the related literature leads to the development of a transparency-focused conceptual model to better understanding the adoption of e-Government. Structural equation modelling is used for analysing the data collected from the citizens in Indonesia.FindingsThis study confirms that performance expectancy, effort expectancy, social influence, facilitating conditions and transparency are the critical factors for evaluating the citizen adoption of e-Government in Indonesia. In addition, transparency is found to be the strongest factor that influences the decision of Indonesian citizens to adopt e-Government.Research limitations/implicationsFrom the theoretical perspective, the use of the UTAUT model is extended by incorporating the transparency factor that is vital to the adoption of e-Government in developing countries such as Indonesia.Practical implicationsIn terms of managerial and policy implications, this research offers the Indonesian Government suggestions on how the adoption of e-Government can be improved.Originality/valueThis is the first study that extends and empirically validates the UTAUT model with transparency for evaluating the adoption of e-Government from the perspective of citizens in Indonesia. It demonstrates how the transparency factor can be incorporated to better understand the adoption of e-Government in such a context. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Science and Technology Policy Management Emerald Publishing

Investigating the influence of transparency on the adoption of e-Government in Indonesia

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References (59)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2053-4620
eISSN
2053-4620
DOI
10.1108/jstpm-03-2020-0046
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to extend and validate the unified theory of acceptance and use of technology (UTAUT) for investigating the effect of transparency on the adoption of e-Government in Indonesia from the perspective of citizens.Design/methodology/approachA comprehensive review of the related literature leads to the development of a transparency-focused conceptual model to better understanding the adoption of e-Government. Structural equation modelling is used for analysing the data collected from the citizens in Indonesia.FindingsThis study confirms that performance expectancy, effort expectancy, social influence, facilitating conditions and transparency are the critical factors for evaluating the citizen adoption of e-Government in Indonesia. In addition, transparency is found to be the strongest factor that influences the decision of Indonesian citizens to adopt e-Government.Research limitations/implicationsFrom the theoretical perspective, the use of the UTAUT model is extended by incorporating the transparency factor that is vital to the adoption of e-Government in developing countries such as Indonesia.Practical implicationsIn terms of managerial and policy implications, this research offers the Indonesian Government suggestions on how the adoption of e-Government can be improved.Originality/valueThis is the first study that extends and empirically validates the UTAUT model with transparency for evaluating the adoption of e-Government from the perspective of citizens in Indonesia. It demonstrates how the transparency factor can be incorporated to better understand the adoption of e-Government in such a context.

Journal

Journal of Science and Technology Policy Management – Emerald Publishing

Published: Jun 10, 2021

Keywords: UTAUT; Transparency; Adoption; Critical factors; Transparency; Adoption; e-government

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