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Introduction of TQM in Eurostat, a supranational statistical service

Introduction of TQM in Eurostat, a supranational statistical service Eurostat, the Statistical Office of the European Communities, describes its experiences on its long journey to quality. Its TQM project, which started some eight years back, has been a typical story of hope and frustration, success and failure. The study shows how Eurostat evolved its own way of dealing with TQM in a multinational public administration environment, the specific tools it developed (and applied) and the current status. It also shows how this project has helped the Office to cope with the more general reform of the European Commission, to which Eurostat belongs. The study concludes with some thoughts about the additional efforts that will be needed to ensure the complete success of Eurostat's approach at an international level. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Introduction of TQM in Eurostat, a supranational statistical service

Yves Franchet
The TQM Magazine , Volume 16 (5): 6 – Oct 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780410551278
Publisher site
See Article on Publisher Site

Abstract

Eurostat, the Statistical Office of the European Communities, describes its experiences on its long journey to quality. Its TQM project, which started some eight years back, has been a typical story of hope and frustration, success and failure. The study shows how Eurostat evolved its own way of dealing with TQM in a multinational public administration environment, the specific tools it developed (and applied) and the current status. It also shows how this project has helped the Office to cope with the more general reform of the European Commission, to which Eurostat belongs. The study concludes with some thoughts about the additional efforts that will be needed to ensure the complete success of Eurostat's approach at an international level.

Journal

The TQM Magazine – Emerald Publishing

Published: Oct 1, 2004

Keywords: Total quality management; Experience; Statistics

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