Purpose – Using the extended task‐technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry. Design/methodology/approach – The study was conducted on 357 middle managers from various organisations in the Malaysian port industry. Findings – The structural equation modelling results indicate that TTF and usage significantly explains the variance on managers' performance. TTF is a predictor of perceived usefulness and usage but it does not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance. Research limitations/implications – The study focuses only on the port industry in Malaysia and concentrates only on the management perspective of intranet usage. Practical implications – The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve on their intranet adoption. Originality/value – This study is perhaps one of the first to address the intranet adoption in the port industry using a comprehensive, extended TTF model (perceived usefulness, usage, user resistance) to investigate their influences on individual job performance.
Industrial Management & Data Systems – Emerald Publishing
Published: Oct 2, 2007
Keywords: Intranets; Task analysis; Malaysia
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