Intra‐project transfer of knowledge in information systems development firms

Intra‐project transfer of knowledge in information systems development firms Purpose – The focus of this paper is on knowledge transfer. The purpose is to investigate intra‐project knowledge‐transfer practice in information systems development (ISD) firms applying a Scrum methodology. Design/methodology/approach – Case study of ISD projects and empirical data obtained using in‐depth interviews following a semi‐structured approach were employed. Findings – One of the main findings showed that Scrum team members believed in the usefulness of knowledge transfer. The study observed extensive personal exchange of knowledge through, for example, meetings and networks, including dialog with the client. The mechanisms observed in creating knowledge transfer were: lean and dynamic documentation, cross‐functional teams, client consultation and feedback, intra‐project meetings, application of project tools and techniques, and management of changes. Research limitations/implications – Future research should investigate other organizations and countries, so that these findings may be generalized. Practical implications – The study observed extensive personal exchange of knowledge which can be described as people track of knowledge management. This observation coincides with the view that information systems and tools only play a subordinate role in knowledge management widely held by many contributors to the people track of knowledge management. Others argue that the dominance of tacit knowledge in projects is a key challenge. This involves a particular concern for organizational culture and leadership style and has implications for how a project should be structured and managed. Originality/value – Knowledge transfer in ISD projects is studied in this research paper. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Systems and Information Technology Emerald Publishing

Intra‐project transfer of knowledge in information systems development firms

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1328-7265
D.O.I.
10.1108/13287261111118359
Publisher site
See Article on Publisher Site

Abstract

Purpose – The focus of this paper is on knowledge transfer. The purpose is to investigate intra‐project knowledge‐transfer practice in information systems development (ISD) firms applying a Scrum methodology. Design/methodology/approach – Case study of ISD projects and empirical data obtained using in‐depth interviews following a semi‐structured approach were employed. Findings – One of the main findings showed that Scrum team members believed in the usefulness of knowledge transfer. The study observed extensive personal exchange of knowledge through, for example, meetings and networks, including dialog with the client. The mechanisms observed in creating knowledge transfer were: lean and dynamic documentation, cross‐functional teams, client consultation and feedback, intra‐project meetings, application of project tools and techniques, and management of changes. Research limitations/implications – Future research should investigate other organizations and countries, so that these findings may be generalized. Practical implications – The study observed extensive personal exchange of knowledge which can be described as people track of knowledge management. This observation coincides with the view that information systems and tools only play a subordinate role in knowledge management widely held by many contributors to the people track of knowledge management. Others argue that the dominance of tacit knowledge in projects is a key challenge. This involves a particular concern for organizational culture and leadership style and has implications for how a project should be structured and managed. Originality/value – Knowledge transfer in ISD projects is studied in this research paper.

Journal

Journal of Systems and Information TechnologyEmerald Publishing

Published: Mar 23, 2011

Keywords: Project management; Knowledge transfer; Agile production; Information systems

References

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