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Interview with Robin Gee, Head of Employee Engagement for Coca‐Cola Refreshments

Interview with Robin Gee, Head of Employee Engagement for Coca‐Cola Refreshments Purpose – The purpose of this paper is to provide an interview with Robin Gee, Head of Employee Engagement for Coca‐Cola Refreshments (CCR). Robin is responsible for building capability in engagement, maintaining engagement momentum and ensuring that engagement is integrated into CCR's people practices. Robin is also responsible for implementing the biannual employee engagement survey of all CCR associates and the Results to Action process, which guides the business in taking action on engagement results. Design/methodology/approach – This briefing is prepared by an independent interviewer. Findings – In tough times, Coca‐Cola Refreshments have continued to invest in people and initiatives that drive employee commitment. Robin's experience suggests that strong leadership and transparency are some of the key factors in engaging your workforce. Practical implications – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Social implications – Provides strategic insights and practical thinking that can have a broader social impact. Originality/value – Robin provides insight into the best ways to measure employee engagement against business results, drawing on her experiences at Coca‐Cola Refreshments. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Development and Learning in Organizations Emerald Publishing

Interview with Robin Gee, Head of Employee Engagement for Coca‐Cola Refreshments

Development and Learning in Organizations , Volume 25 (3): 2 – Apr 26, 2011
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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1477-7282
DOI
10.1108/14777281111125417
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to provide an interview with Robin Gee, Head of Employee Engagement for Coca‐Cola Refreshments (CCR). Robin is responsible for building capability in engagement, maintaining engagement momentum and ensuring that engagement is integrated into CCR's people practices. Robin is also responsible for implementing the biannual employee engagement survey of all CCR associates and the Results to Action process, which guides the business in taking action on engagement results. Design/methodology/approach – This briefing is prepared by an independent interviewer. Findings – In tough times, Coca‐Cola Refreshments have continued to invest in people and initiatives that drive employee commitment. Robin's experience suggests that strong leadership and transparency are some of the key factors in engaging your workforce. Practical implications – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Social implications – Provides strategic insights and practical thinking that can have a broader social impact. Originality/value – Robin provides insight into the best ways to measure employee engagement against business results, drawing on her experiences at Coca‐Cola Refreshments.

Journal

Development and Learning in Organizations – Emerald Publishing

Published: Apr 26, 2011

Keywords: Employee attitudes; Employee behaviour; Human resource development

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