Loading next page...
/lp/emerald-publishing/internet-apprehensiveness-an-examination-of-on-line-information-ro9O12OnIg
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2010 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1757-9880
- DOI
- 10.1108/17579881011022990
- Publisher site
- See Article on Publisher Site
Abstract
Purpose – A model of the relationships between individuals' perceptions of internet use and internet usage behaviors is presented and tested. The purpose of this paper is to propose that a lack of perceived responsiveness to on‐line communication is positively related to individuals' general resistance to use the internet as a communication information exchange medium, termed general internet apprehensiveness (GIA). Perceptions of GIA are negatively associated with on‐line information‐seeking behavior, and positively associated with individuals' resistance to or fear of using the internet for on‐line retail transactions, termed transactional internet apprehensiveness (TIA). Design/methodology/approach – College‐aged students reported their attitudes about on‐line information seeking, on‐line purchasing, and their on‐line information seeking and purchasing behaviors. The model presented is tested with path analysis to assess the variables' interrelationships. Findings – Ultimately, lack of responsiveness is positively related to GIA, GIA is negatively related to information‐seeking behavior, and TIA is negatively related to consumers' on‐line purchasing of goods and services. Research limitations/implications – The student sample used in this study prevents us from making broad‐based generalizations. While students represent a large base of internet users and have been presented as a viable population to study in investigations for both academic audiences and marketing practitioners, future research will continue to benefit from more diverse samples of internet users. Practical implications – This study offers hospitality professionals a better understanding of the elements that inhibit or encourage on‐line information seeking and purchasing behaviors. Originality/value – This paper further defines the socio‐demographic factors that inhibit consumers from using the internet as both an information‐sharing tool and purchasing medium.
Journal
Journal of Hospitality and Tourism Technology – Emerald Publishing
Published: Mar 12, 2010
Keywords: Electronic commerce; Information retrieval; Internet; User studies; Consumer behaviour; United States of America
Recommended Articles
Loading...
References
-
Time sure flies when you're having fun: cognitive absorption and beliefs about information technology usageAgarwal, R.; Karahanna, E.
-
Comparative fit indices in structural modelsBentler, P.M.
-
Predicting a behavioral profile for pleasure travelers on the basis of internet use segmentationBonn, M.A.; Furr, H.L.; Susskind, A.M.
-
Relational communicational traits and their effect on adaptiveness and sales performanceBoorom, M.L.; Goolsby, J.R.; Ramsey, R.P.
-
Computer anxiety: definition, measurement, and correlatesCambre, M.A.; Cook, D.L.
-
Computer anxiety and communication apprehension: relationship and introductory college course effectsCarlson, R.E.; Wright, D.G.
-
Interaction involvement: a cognitive dimension of communicative competenceCegala, D.J.
-
An elaboration of the meaning of interaction involvement: toward the development of a theoretical conceptCegala, D.J.; Savage, G.T.; Brunner, C.C.; Conrad, A.B.
-
Information Seeking: Assessing and Anticipating User NeedsChen, C.; Hernon, P.
-
Rationale and development of a scale to measure computer‐mediated communication apprehensionClarke, C.T.
-
Social cognitive theory and individual reactions to computing technology: a longitudinal studyCompeau, D.R.; Higgins, C.A.; Huff, S.
-
Communication apprehension and behavior: applying a multiple act criteriaDaly, J.A.
-
Formative indicators: introduction to the special issueDiamantopoulos, A.
-
Index construction with formative indicators: an alternative to scale developmentDiamantopoulos, A.; Winklhofer, H.M.
-
Social equity and information technologies: moving toward information democracyDoctor, R.D.
-
Credibility assessments of online health information: the effects of source expertise and knowledge of contentEastin, M.J.
-
Internet self‐efficacy and the psychology of the digital divideEastin, M.J.; LaRose, R.
-
How women and men use the internetFallows, D.
-
Internet and face‐to‐face communication: not functional alternativesFlaherty, L.M.; Pearce, K.J.; Rubin, R.B.
-
Group influences on individuals in organizationsHackman, J.R.
-
Marketing in hypermedia computer‐mediated environments: conceptual foundationsHoffman, D.L.; Novak, T.P.
-
Building consumer trust onlineHoffman, D.L.; Novak, T.P.; Peralta, M.
-
The evolution of the digital divide: how gaps in internet access may impact electronic commerceHoffman, D.L.; Novak, T.P.; Schlosser, A.E.
-
PATH.BAS: a program in BASICAHunter, J.E.; Hamilton, M.A.
-
Simplifying web segmentationHütt, E.; Le Brun, R.; Mannhardt, T.
-
Consumer reactions to electronic shopping on the world wide webJarvenpaa, S.L.; Todd, P.A.
-
Is there a future for retailing on the internet?Jarvenpaa, S.L.; Todd, P.A.
-
Consumer trust in an internet store: a cross‐cultural validationJarvenpaa, S.L.; Tractinsky, N.; Saarinen, L.; Vitale, M.
-
Cancer‐related Information SeekingJohnson, J.D.
-
Social psychological aspects of computer‐mediated communicationKiesler, S.; Siegel, J.; McGuire, T.W.
-
Marketing PlacesKotler, P.; Handler, D.; Rein, I.
-
Internet paradox revisitedKraut, R.; Kiesler, S.; Boneva, B.; Cummings, J.; Helgeson, V.; Crawford, A.
-
Internet paradox: a social technology that reduces psychological well‐being?Kraut, R.; Patterson, M.; Lundmark, V.; Kiesler, S.; Mukopadhyay, T.; Scherlis, W.
-
Inside the search process: information seeking from the user's perspectiveKuhlthau, C.C.
-
On the negative effects of e‐commerce: a sociocognitive exploration of unregulated on‐line buyingLaRose, R.
-
The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's on‐line buying behaviorLi, H.; Kuo, C.; Russell, M.G.
-
Oral communication apprehension: a summary of recent theory and researchMcCroskey, J.C.
-
Validity of the PRCA as an index of oral communication apprehensionMcCroskey, J.C.
-
Oral communication apprehension: a reconceptualizationMcCroskey, J.C.
-
Developing and validating trust measures for e‐commerce: an integrative typologyMcKnight, D.H.; Choudhury, V.; Kacmar, C.
-
Consumer perceptions of privacy and security risks for online shoppingMiyazaki, A.D.; Fernandez, A.
-
The internet as mass mediumMorris, M.; Ogan, C.
-
Why communication researchers should study the internet: a dialogueNewhagen, J.E.; Rafaeli, S.
-
SPSS for Windows Base System Users GuideNorusis, M.J.
-
E‐mail ads just don't click any moreO'Connell, V.
-
The role of intermediaries in the development of trust on the WWW: the use and prominence of trusted third parties and privacy statementsPalmer, J.W.; Bailey, J.P.; Faraj, S.
-
Predictors of internet usePapacharissi, Z.; Rubin, A.M.
-
Interactivity: from new media to communicationRafaeli, S.
-
A model of innovation resistanceRam, S.
-
Successful innovation strategies to reduce consumer resistance: an empirical testRam, S.
-
Determinants of on‐line channel use for purchasing financial productsRamaswami, S.N.; Strader, T.J.; Brett, K.
-
Information‐seeking strategies, uncertainty, and computer‐mediated communication toward a conceptual modelRamirez, A.; Walther, J.B.; Burgoon, J.K.; Sunnafrank, M.
-
The importance of trust in electronic commerceRatnasingham, P.
-
Electronic emotionRice, R.E.; Love, G.
-
Your privacy is sealed: effects of web privacy seals on trust and personal disclosuresRifon, N.J.; LaRose, R.; Choi, S.M.
-
Audience activity and media useRubin, A.M.
-
The effect of communication, writing, and technology apprehension on likelihood to use new communication technologiesScott, C.R.; Rockwell, S.C.
-
Psychology of innovation resistance: the less developed concept (LDC) in diffusion researchSheth, J.N.
-
EzPath: Causal ModelingSteiger, J.H.
-
Electronic commerce and world wide web apprehensiveness: an examination of consumers' perceptions of the world wide webSusskind, A.M.
-
To look or book: an examination of consumer's apprehensiveness toward internet useSusskind, A.M.; Bonn, M.A.; Dev, C.S.
-
Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchangeSwaminathan, V.; Lepkowska‐White, E.; Rao, B.P.
-
Toward a general model of trust for electronic commerceTan, Y.; Thoen, W.
-
Media symbolism, media richness, and media choice in organizationsTrevino, L.K.; Lengel, R.H.; Daft, R.L.
-
Information seeking: changing perspectivesVarlejs, J.
-
Interpersonal effects in computer‐mediated communication: a relational perspectiveWalther, J.B.
-
Computer‐mediated communication: impersonal, interpersonal, and hyperpersonal interactionWalther, J.B.
-
The functions of internet use and their social and psychological consequencesWeiser, E.B.
-
Social and political dimensions of privacyWestin, A.F.
@Phil_Robichaud
@deepthiw
@JoseServera