Access the full text.
Sign up today, get DeepDyve free for 14 days.
P.F. Drucker
The rise of the knowledge society
P. Pablos (2004)
The importance of relational capital in service industry: the case of the Spanish banking sectorInternational Journal of Learning and Intellectual Capital, 1
J. Hong, J. Heikkinen, M. Niemi
Collaborative knowledge creation and innovation between MNCs and Chinese universities
A. Edmondson (1999)
Psychological Safety and Learning Behavior in Work TeamsAdministrative Science Quarterly, 44
K. Eisenhardt, Jeffrey Martin (2000)
DYNAMIC CAPABILITIES, WHAT ARE THEY?Strategic Management Journal, 21
E.T. Penrose
The Theory of the Growth of the Firm
M. Lieberman, D. Montgomery (1988)
First‐mover advantagesSouthern Medical Journal, 9
J. Roos, L. Edvinsson, G. Roos (1997)
Intellectual Capital: Navigating in the New Business Landscape
H. Chesbrough, J. Spohrer (2006)
A research manifesto for services scienceCommun. ACM, 49
W. Dolfsma (2005)
Appropriability in ServicesIO: Productivity
World Economic Forum (WEF)
Identifying the key element of sustainable growth
P. Ritala, P. Hurmelinna-Laukkanen, K. Blomqvist (2009)
Tug of war in innovation - coopetitive service developmentInt. J. Serv. Technol. Manag., 12
Aino Pöyhönen (2004)
Modeling and measuring organizational renewal capability
M. Tayles, Richard Pike, S. Sofian (2007)
Intellectual capital, management accounting practices and corporate performance : perceptions of managersAccounting, Auditing & Accountability Journal, 20
D. Teece, G. Pisano, A. Shuen (1997)
DYNAMIC CAPABILITIES AND STRATEGIC MANAGEMENTStrategic Management Journal, 18
A. Kianto (2007)
What do we really mean by the dynamic dimension of intellectual capitalInternational Journal of Learning and Intellectual Capital, 4
K. Namasivayam, Basak Denizci (2006)
Human capital in service organizations: identifying value driversJournal of Intellectual Capital, 7
E. Penrose (1960)
The theory of the growth of the firm twenty-five years after
Gabriel Szulanski (2003)
Sticky Knowledge: Barriers to Knowing in the Firm
I. Nonaka (1994)
A Dynamic Theory of Organizational Knowledge CreationOrganization Science, 5
S. Vargo, R. Lusch (2004)
The Four Service Marketing MythsJournal of Service Research, 6
A. Kianto (2008)
Development and validation of a survey instrument for measuring organisational renewal capabilityInt. J. Technol. Manag., 42
World Economic Forum
Global competitiveness report
Linda Chang, Bill Birkett (2004)
Managing intellectual capital in a professional service firm: exploring the creativity–productivity paradoxManagement Accounting Research, 15
L. Edvinsson, M. Malone (1997)
Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower
Meritum Project
Guidelines for managing and reporting on intangibles
Pirjo Ståhle, Aino Pöyhönen, Sten Ståhle (2003)
Analyzing dynamic intellectual capital: System-based theory and application
R. Levin, A. Klevorick, R. Nelson, S. Winter (1987)
Appropriating the Returns from Industrial Research and Development, 18
P. Saviotti (1998)
On the dynamics of appropriability, of tacit and of codified knowledgeResearch Policy, 26
J. Cegarra-Navarro, B. Rodrigo-Moya (2005)
Learning facilitating factors of teamwork on intellectual capital creationKnowledge and Process Management, 12
S. Völpel (2002)
Strategic intellectual capital creation: Decontextualizing strategy process researchJournal of Intellectual Capital, 3
R. Rust, Tuck Chung (2006)
Marketing Models of Service and RelationshipsMarketing Science, 25
T. Stewart (1997)
Intellectual Capital: The New Wealth of Organizations
G. Robinson, B. Kleiner (1996)
How to measure an organization’s intellectual capitalManagerial Auditing Journal, 11
E. Nijssen, B. Hillebrand, P. Vermeulen, R. Kemp (2006)
Exploring product and service innovation similarities and differencesInternational Journal of Research in Marketing, 23
L. Lim, Peter Dallimore (2004)
Intellectual capital: management attitudes in service industriesJournal of Intellectual Capital, 5
R. Grant
Toward a knowledge‐based theory of the firm
A. Bounfour (2005)
Chapter 7 – Assessing Performance of European Innovation Systems: An intellectual Capital Indexes Perspective
C. Hipp, H. Grupp (2005)
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologiesResearch Policy, 34
B. Tether, A. Tajar (2008)
The organisational-cooperation mode of innovation and its prominence amongst European service firmsResearch Policy, 37
M. Maula
Managerial and research perspective on knowledge‐intensive services
B. Edvardsson, A. Gustafsson, I. Roos (2005)
Service portraits in service research: a critical reviewInternational Journal of Service Industry Management, 16
N. Bontis, J. Fitz‐enz (2002)
Intellectual capital ROI: a causal map of human capital antecedents and consequentsJournal of Intellectual Capital, 3
P. Hurmelinna-Laukkanen, K. Puumalainen (2007)
Nature and Dynamics of Appropriability: Strategies for Appropriating Returns on InnovationLabor: Public Policy & Regulation
Aino Pöyhönen, A. Smedlund (2004)
Assessing intellectual capital creation in regional clustersJournal of Intellectual Capital, 5
V. García-Morales, Francisco Montes, A. Verdú-Jover (2006)
Antecedents and consequences of organizational innovation and organizational learning in entrepreneurshipInd. Manag. Data Syst., 106
S. Voelpel
Strategic intellectual capital creation
N. Bontis, William Keow, S. Richardson (2000)
Intellectual capital and business performance in Malaysian industriesJournal of Intellectual Capital, 1
J. Fitzsimmons, Mona Fitzsimmons (1999)
New Service Development: Creating Memorable Experiences
W. Powell (1998)
Learning from Collaboration: Knowledge and Networks in the Biotechnology and Pharmaceutical IndustriesCalifornia Management Review, 40
R. Coombs, I. Miles (2000)
Innovation, Measurement and Services: the new problematique
Karl-Erik Sveiby (1997)
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
P. Hurmelinna-Laukkanen, P. Ritala (2010)
Protection for profiting from collaborative service innovationJournal of Service Management, 21
B. Andersen, J. Howells
Innovation dynamics in services: intellectual property rights as indicators and shaping systems in innovation
U. Zander, B. Kogut (1995)
Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical TestOrganization Science, 6
P. Ståhle, M. Grönroos
Dynamic Intellectual Capital: Knowledge Management in Theory and Practice
Antti Lönnqvist, Paula Kujansivu (2007)
Designing and implementing an intellectual capital management system: applying the Meritum Guidelines in practiceInternational Journal of Knowledge Management Studies, 1
I. Miles, Birgitte Andersen, M. Boden, J. Howells (2000)
Service production and intellectual propertyInt. J. Serv. Technol. Manag., 1
R. Grant (1996)
Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp.
J. Spender (1996)
Organizational knowledge, learning and memory: three concepts in search of a theoryJournal of Organizational Change Management, 9
Pirjo Ståhle, A. Bounfour (2008)
Understanding dynamics of intellectual capital of nationsJournal of Intellectual Capital, 9
A. Bruins, W. Dolfsma, J. Meijaard (2003)
Innovation in service firms explored: what, how and why?
L. Davis
Profiting from innovations in digital information goods
N. Bontis (2004)
National Intellectual Capital IndexJournal of Intellectual Capital, 5
S.L. Vargo, R.F. Lusch
The four service marketing myths: remnants of a goods‐based, manufacturing model
Maryam Alavi, Dorothy Leidner (2001)
Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research IssuesMIS Q., 25
P. Kale, Harbir Singh, H. Perlmutter (2000)
Learning and protection of proprietary assets in strategic alliances: building relational capitalStrategic Management Journal, 21
K. Wiig (1997)
Integrating intellectual capital and knowledge managementLong Range Planning, 30
C. Argyris (1993)
On organizational learning
N. Bontis, N. Dragonetti, K. Jacobsen, G. Roos (1999)
THE KNOWLEDGE TOOLBOX: A Review of the Tools Available To Measure and Manage Intangible ResourcesEuropean Management Journal, 17
D. Neil (1999)
Managing Innovation: Integrating technological, market and organizational change, 41
T. Engström, Petter Westnes, Siren Westnes (2003)
Evaluating intellectual capital in the hotel industryJournal of Intellectual Capital, 4
R. Kaplan, D. Norton (2015)
The balanced scorecard--measures that drive performance.Harvard business review, 70 1
Paula Kujansivu (2008)
Operationalising intellectual capital management: choosing a suitable approachMeasuring Business Excellence, 12
A. Kianto (2008)
Assessing organisational renewal capabilityInternational Journal of Innovation and Regional Development, 1
B. Stamm (2003)
Managing Innovation, Design and Creativity
A. Pöyhönen, P. Ståhle, S. Ståhle
The link between a company's dynamic intellectual capital and business performance
A. Smedlund, Aino Pöyhönen (2005)
Intellectual Capital Creation in Regions: A Knowledge System Approach
A. Kianto
What do we really mean by dynamic intellectual capital?
(2000)
Protecting Their Intellectual Assets: Appropriability Conditions and Why U.S. Manufacturing Firms Patent (or Not)
C. Stam, D. Andriessen (2009)
Intellectual capital of the European Union 2008
R. Hermanson (1986)
Accounting for Human Assets
Mike Fletcher (2003)
The European Innovation ScoreboardWork Study, 52
J. Cegarra‐Navarro, B. Rodrigo‐Moya
Learning facilitating factors of teamwork on intellectual capital
N. Bontis (1998)
Intellectual capital: an exploratory study that develops measures and modelsManagement Decision, 36
L. Edvinsson
Corporate Longitude
J. Tidd, J. Bessant, K. Pavitt (2001)
Managing Innovation: Integrating Technological, Market, and Organizational Change, 2nd Edition
S. Park, M. Gordon (1996)
PUBLICATION RECORDS AND TENURE DECISIONS IN THE FIELD OF STRATEGIC MANAGEMENTStrategic Management Journal, 17
B. Marr (2012)
Strategic Performance Management: Leveraging and Measuring Your Intangible Value Drivers
J. Nunnally, McGraw-Hill New (1978)
Psychometric Theory: NY.
N. Bontis
National intellectual capital index: a United Nations initiative for the Arab region
B. Edvardsson, J. Olsson (1996)
Key Concepts for New Service DevelopmentService Industries Journal, 16
C. Grönroos (2006)
Adopting a service logic for marketingMarketing Theory, 6
Purpose – As service companies are occupying an increasingly significant place as drivers of economic growth, there is a pressing need to understand their peculiarities in order to facilitate their effective management and governance. One important area in which this kind of understanding is lacking is intellectual capital (IC) and knowledge management. Although intellectual capital has become the key value driver for all types of organizations, there is a lack of systematic research on whether there are fundamental differences in the IC of service‐oriented versus product‐oriented companies. In an attempt to bridge this gap the paper aims to examine the main differences in IC stocks, creation, management and protection mechanisms between service‐oriented and product‐oriented companies. Design/methodology/approach – The analysis is based on empirical evidence collected from 418 respondents representing HR and R&D functions in 335 Finnish companies. Findings – The results demonstrate that service‐oriented companies possess more human capital and renewal capital, and focus more on IC creation than product‐oriented companies. In addition, IC protection is stronger in product‐oriented companies. As companies move towards a service orientation they need to change their approach to IC stocks and management, and in this acknowledging the differences between a service and a product orientation is the first step. Originality/value – The results presented in this study shed new light on the differences between service‐oriented and product‐oriented companies in terms of the possession, management, creation and protection of intellectual capital.
Journal of Intellectual Capital – Emerald Publishing
Published: Jul 27, 2010
Keywords: Intellectual capital; Services; Stocks; Surveys; Finland
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.