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Intellectual capital: future competitive advantage for facility management

Intellectual capital: future competitive advantage for facility management In the office sector, facility management serves two divergent concerns: the needs of the customer as the facility owner/investor and the needs of the customer as the facility user. This places FM in a potentially powerful position. It should exploit its intellectual capital, realising the unique strategic value of the FM knowledge base, linking, as it does, the knowledge of physical facility performance with the knowledge of business objectives, operations and support services. The generic knowledge chain that links these two divergent areas of concern is described, highlighting the critical importance of the business brief, the operational brief and the design brief in the future exploitation of the facility knowledge base. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Facilities Emerald Publishing

Intellectual capital: future competitive advantage for facility management

Facilities , Volume 18 (3/4): 5 – Mar 1, 2000

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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0263-2772
DOI
10.1108/02632770010315742
Publisher site
See Article on Publisher Site

Abstract

In the office sector, facility management serves two divergent concerns: the needs of the customer as the facility owner/investor and the needs of the customer as the facility user. This places FM in a potentially powerful position. It should exploit its intellectual capital, realising the unique strategic value of the FM knowledge base, linking, as it does, the knowledge of physical facility performance with the knowledge of business objectives, operations and support services. The generic knowledge chain that links these two divergent areas of concern is described, highlighting the critical importance of the business brief, the operational brief and the design brief in the future exploitation of the facility knowledge base.

Journal

FacilitiesEmerald Publishing

Published: Mar 1, 2000

Keywords: Briefing; Information resource management; Strategic facilities management; Knowledge management

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