Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Integration: is it the key to effective implementation of the EFQM Excellence Model?

Integration: is it the key to effective implementation of the EFQM Excellence Model? Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/methodology/approach – A literature review reveals several factors in relation to integration. These factors were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities. Findings – Evidence was found to support the view that the more that integration took place, the more likely it would be that implementation would be effective. Research limitations/implications – The research only covers four cases and therefore is only generalisable back to theory rather than to the population of UK university academic units. Practical implications – The paper proposes mechanisms for integrating the use of the EFQM Excellence Model into the organisation. Originality/value – This paper makes a contribution to the understanding of integration and its effect on the implementation of a quality improvement methodology. Academic managers in universities (and possibly managers in other organizations) may find its recommendations useful if planning a similar implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Integration: is it the key to effective implementation of the EFQM Excellence Model?

Download PDF
17 pages

Loading next page...
 
/lp/emerald-publishing/integration-is-it-the-key-to-effective-implementation-of-the-efqm-YYoJNJcxz7
Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710810865267
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/methodology/approach – A literature review reveals several factors in relation to integration. These factors were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities. Findings – Evidence was found to support the view that the more that integration took place, the more likely it would be that implementation would be effective. Research limitations/implications – The research only covers four cases and therefore is only generalisable back to theory rather than to the population of UK university academic units. Practical implications – The paper proposes mechanisms for integrating the use of the EFQM Excellence Model into the organisation. Originality/value – This paper makes a contribution to the understanding of integration and its effect on the implementation of a quality improvement methodology. Academic managers in universities (and possibly managers in other organizations) may find its recommendations useful if planning a similar implementation.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: Apr 18, 2008

Keywords: European Foundation for Quality Management; Total quality management; Self assessment; Integration; Universities; United Kingdom

References

  • Assessment of strategy formulation: how to ensure quality in process and outcome
    Acur, N.; Englyst, L.
  • Critical success factors of TQM implementation in Hong Kong industries
    Antony, J.; Leung, K.; Knowles, G.; Gosh, S.
  • The role of the cultural audit in implementing quality improvement programs
    Bardoel, E.A.; Sohal, A.S.
  • Implementing business excellence
    Bauer, J.
  • An integrated business improvement system (IBIS) for construction
    Beatham, S.; Anumba, C.; Thorpe, T.; Hedges, I.
  • Cambridge Advanced Learner's Dictionary
    Cambridge Advanced Learner's Dictionary
  • The public and private faces of excellence
    Chapman, C.
  • A proposed framework for implementing TQM in Chinese organizations
    Chin, K.S.; Pun, K.F.
  • Organizational Self‐assessment
    Conti, T.
  • Implementing Total Quality
    Cullen, J.; Holingum, J.
  • European quality challenges for the new millennium
    Dale, B.G.
  • TQM – the challenges for European business
    Dale, B.; Van der Wiele, T.; Williams, R.; Greatbanks, R.
  • The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities
    Davies, J.; Douglas, A.; Douglas, J.
  • Leadership in higher education
    Davies, J.; Hides, M.T.; Casey, S.
  • EFQM Excellence Model Public and Voluntary Sector Version
    EFQM
  • Are total quality management programmes in higher education worth the effort?
    Elmuti, D.; Kathawala, Y.; Manippallil, M.
  • How the Baldrige Award really works
    Garvin, D.
  • What is integration?
    Gulledge, T.
  • Managing commitment: increasing the odds for successful implementation of TQM, TPM or RCM
    Hansson, J.; Backlund, F.; Lycke, L.
  • Quality assurance systems
    Harvey, L.
  • Energising the business ‐ creating business excellence in a service based electrical utility
    Henderson, J.; McAdam, R.; O'Neill, E.
  • Implementation of EFQM Excellence Model self‐assessment in the UK higher education sector – lessons learned from other sectors
    Hides, M.T.; Davies, J.; Jackson, S.
  • A higher education TQM excellence model: HETQMEX
    Ho, S.K.; Wearn, K.
  • Total quality management in higher education: how to approach human resource management
    Holmes, G.; McElwee, G.
  • Successfully implementing total quality management tools within healthcare: what are the key actions?
    Jackson, S.
  • Audit and self‐assessment in quality management: comparison and compatibility
    Karapetrovic, S.; Willborn, W.
  • Quality Government. Designing, Developing, and Implementing TQM
    Koehler, J.W.; Pankowski, J.M.
  • A study of TQM implementation in Thailand
    Krasachol, L.; Tannock, J.D.T.
  • Achieving excellence in local government
    Lewis, P.
  • Making self‐assessment work for your organisation
    Carthy, G.; Greatbanks, R.; Yang, J.
  • Implementing TQM: a contingency approach to intervention and change
    Melan, E.H.
  • TQM implementation in LDCs: driving and restraining forces
    Mersha, T.
  • Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare
    Moeller, J.; Sonntag, A.K.
  • Total Quality Management
    Munro‐Faure, L.; Munro‐Faure, M.
  • TQM. A Primer for Implementation
    Munro‐Faure, L.; Munro‐Faure, M.
  • Newbury House Online Dictionary
    Newbury House Online Dictionary
  • Business excellence – the best thing ever
    O'Brien, J.; O'Hanlon, T.
  • Total Organizational Excellence: Achieving World‐class Performance
    Oakland, J.S.
  • Total Quality Management. Text with Cases
    Oakland, J.S.
  • The need for education and training in the use of the EFQM Model for quality management in UK higher education institutions
    Osseo‐Asare, A.E. Jr; Longbottom, D.
  • TQM in higher education – a review
    Owlia, M.S.; Aspinwall, E.M.
  • Oxford English Dictionary Online
    Oxford English Dictionary Online
  • Avoiding the Pitfalls of Total Quality
    Poirier, C.C.; Tokarz, S.J.
  • Report on the Evaluation of the Public Sector Excellence Programme
    PriceWaterhouseCoopers
  • Achieving excellence in education in Europe
    Pupius, M.
  • Self‐assessment practices in large organisations. Experiences from using the EFQM Excellence Model
    Samuelsson, P.; Nilsson, L.E.
  • Global quality management programmes: how to make their implementation more effective and less culture dependent
    Shih, L.C.; Gurnani, H.
  • A cross‐cultural study of the differing effects of corporate culture on TQM in three countries
    Sousa‐Poza, A.; Nystrom, H.; Wiebe, H.
  • Case Studies
    Stake, R.E.
  • TQM‐based self‐assessment in the education sector
    Svensson, M.; Klefsjö, B.
  • Implementing TQM in higher education
    Taylor, W.A.; Hill, F.M.
  • A review of total quality management in practice: understanding the fundamentals through examples of best practice applications – part 1
    Thiagarajan, T.; Zairi, M.
  • A proposed model of TQM implementation based on an empirical study of Malaysian industry
    Thiagaragan, T.; Zairi, M.; Dale, B.G.
  • Self‐assessment: a study of progress in Europe's leading organizations in quality management practices
    Van der Wiele, A.; Williams, A.R.T.; Dale, B.G.; Carter, G.; Kolb, F.; Luzon, D.M.; Schmidt, A.; Wallace, M.
  • The implementation game
    Vrakking, W.J.
  • Excellence: the leadership challenge
    Wells, R.
  • Wordsmyth Online Dictionary
    Wordsmyth Online Dictionary
  • Case Study Research. Design and Methods
    Yin, R.K.
  • Business excellence – a concept for university
    Zink, K.J.; Voss, W.