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Institutional enhancement of consumer responsibility in fashion

Institutional enhancement of consumer responsibility in fashion Although many companies have initiated corporate social responsibility activities, only a small fraction of consumers have reacted in the same spirit. In order to increase economic and social benefits, corporate and consumer interests need to be aligned through specialized marketing activities. In this context, the purpose of this paper is to complement traditional consumer research through a multi-stakeholder approach. It specifically analyzes institutional drivers to enhance consumer responsibility (ConRes) in the fashion industry.Design/methodology/approachAn explorative study containing in-depth interviews (n=30) with three groups of experts (retailers, not-for-profit organizations (NPOs), marketing specialists) is conducted to investigate the influences of institutional agents to foster responsible consumption. Data analysis is based on qualitative content analysis.FindingsVarious institutional drivers of ConRes range from influences in the social environment to spill-over effects and triggering of emotions. Thus, agents use marketing tools such as inter-industry cooperations or social media to encourage ConRes in the fashion industry.Research limitations/implicationsFuture research should compare ConRes and its potential influences within different industries and further validate the results in quantitative studies.Practical implicationsCompanies and NPOs can foster ConRes by cooperating with like-minded organizations, displaying more transparency within their communications and providing relevant content to media partners.Social implicationsIf institutional agents succeed in fostering ConRes, they can induce corresponding behavior leading to improved workforce welfare in the fashion industry and environmental protection.Originality/valueThe study is the first to empirically investigate three collaborating groups of institutional agents regarding their opportunities to enhance ConRes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Fashion Marketing and Management Emerald Publishing

Institutional enhancement of consumer responsibility in fashion

Journal of Fashion Marketing and Management , Volume 23 (1): 18 – Feb 28, 2019

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1361-2026
DOI
10.1108/jfmm-02-2018-0022
Publisher site
See Article on Publisher Site

Abstract

Although many companies have initiated corporate social responsibility activities, only a small fraction of consumers have reacted in the same spirit. In order to increase economic and social benefits, corporate and consumer interests need to be aligned through specialized marketing activities. In this context, the purpose of this paper is to complement traditional consumer research through a multi-stakeholder approach. It specifically analyzes institutional drivers to enhance consumer responsibility (ConRes) in the fashion industry.Design/methodology/approachAn explorative study containing in-depth interviews (n=30) with three groups of experts (retailers, not-for-profit organizations (NPOs), marketing specialists) is conducted to investigate the influences of institutional agents to foster responsible consumption. Data analysis is based on qualitative content analysis.FindingsVarious institutional drivers of ConRes range from influences in the social environment to spill-over effects and triggering of emotions. Thus, agents use marketing tools such as inter-industry cooperations or social media to encourage ConRes in the fashion industry.Research limitations/implicationsFuture research should compare ConRes and its potential influences within different industries and further validate the results in quantitative studies.Practical implicationsCompanies and NPOs can foster ConRes by cooperating with like-minded organizations, displaying more transparency within their communications and providing relevant content to media partners.Social implicationsIf institutional agents succeed in fostering ConRes, they can induce corresponding behavior leading to improved workforce welfare in the fashion industry and environmental protection.Originality/valueThe study is the first to empirically investigate three collaborating groups of institutional agents regarding their opportunities to enhance ConRes.

Journal

Journal of Fashion Marketing and ManagementEmerald Publishing

Published: Feb 28, 2019

Keywords: Fashion industry; Corporate social responsibility; Sustainability; Social responsibility; Consumer responsibility; Responsible consumption

References