PurposeThe purpose of this paper is to offer innovative tools and techniques to ensure employee engagement.Design/methodology/approachThe paper outlines the reasons for employee disengagement and enlightens the advantages of employee engagement for both employees and organizations. It unfolds several research findings on employee engagement and illustrates with the examples of global companies including Cummins, DHL Express, Southwest Airlines, Google, and Virgin.FindingsIt concludes that employee engagement is a two-way street.Practical implicationsThe tools and techniques adopted by leaders can be applied in any industry and in any size of organization.Social implicationsThe social implications of this research suggest that leaders can ensure employee engagement by following these innovative tools and techniques.Originality/valueIt implores both employers and employees to take ownership of their roles and responsibilities to achieve organizational excellence and effectiveness.
Industrial and Commercial Training – Emerald Publishing
Published: Mar 6, 2017
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