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Gregorio Gómez, E. Jiménez, Javier Gil-Flores (1996)
Metodología de la investigación cualitativa
D. Del Rincon, A. Arnal, A. Latorre, A. Sans
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V. Montaño Váquez
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M. Weissbluth
Gestión y Políticas Públicas
F. García Córdoba
La investigación tecnológica. Investigar, Idear e Innovar en Ingenierías y Ciencias Sociales
R. Andreu, J. Ricart, J. Valor
En Estrategia y Sistemas de Información
G. Briones
Metodología de la investigación cuantitativa en las ciencias sociales
G.D. Garson
Las TIC's en la administración pública
C. Gaston, A. Naser
El desafío hacia el gobierno abierto en la hora de la igualdad
K. Laudon, J. Laundon
Administración de los Sistemas de Información
D. Penso
Cuerpos académicos y grupos de investigación en Análisis organizacional
Castillo de la Peña
En Metodología para la elaboración del trabajo científico
E. Daltabuit Godás, L. Hernandez Audelo, G. Mallen Fullerton, J. Vázquez Gómez
La seguridad de la información
D. García Bravo
Sistemas de Información en la Empresa
R. Hernández Sampieri, C. Fernández Collado, P. Baptista Lucio
Metodología de la investigación
C. Sabino
El proceso de Investigación
Humi Fuster, Isabel Hormigo, José Joana, J. Rodriguez (2012)
Fundamentos de sistemas de informacin
Fernández, Narez, García
En Metodología de la investigación en ciencias sociales
C. Dante
Implementacion y debugging
A. Serra Rojas
Derecho administrativo
Purpose – Information systems (IS) in the public environment largely depend on a needs analysis for their successful integration. This is more likely lead to an improvement in the management control of municipal public services (MPSs) with the help of scientific and technological methodologies, based on both qualitative and quantitative methods. The paper aims to discuss these issues. Design/methodology/approach – The data were obtained through field research techniques such as interviews and observation and applying this in each of the municipalities, and complemented by 196 citizen surveys. Findings – An outcome of this research is the implementation of a specific IS to improve administrative and operational processes based on data collected in six municipalities. This implies not only technological but also cultural evolution, since the incorporation of the IS impacts both municipal authorities and society as a whole. Originality/value – This research is based on the need to develop IS to improve management control of MPSs and thus meet the needs of population, and in turn, support the municipal authorities.
International Journal of Leadership in Public Services – Emerald Publishing
Published: May 6, 2014
Keywords: Information systems; Management control; Municipal public service
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