Information organizations and the Lean approach to service delivery

Information organizations and the Lean approach to service delivery Purpose – The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a high-level exploration of the philosophy, goals and principles of the methodology, the reader will gain an understanding of the methodology and its usefulness to information organizations. Design/methodology/approach – This paper is a general overview of the philosophy, goals and principles of the Lean services methodology. As such, it serves as a brief introduction to the topic. Findings – The Lean services methodology is an important tool for libraries and information organizations as they attempt to improve customer satisfaction and service. Having been adapted from the principles used in manufacturing to improve processes and customer satisfaction, Lean services is an appropriate tool to enable organizational improvement through individual empowerment. Originality/value – While the Lean services methodology has been widely adopted in other service-based industries, there is scant literature about the role of Lean services in libraries and information organizations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png OCLC Systems & Services: International digital library perspectives Emerald Publishing

Information organizations and the Lean approach to service delivery

Loading next page...
 
/lp/emerald-publishing/information-organizations-and-the-lean-approach-to-service-delivery-nrrjJszTjD
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1065-075X
DOI
10.1108/OCLC-07-2015-0007
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a high-level exploration of the philosophy, goals and principles of the methodology, the reader will gain an understanding of the methodology and its usefulness to information organizations. Design/methodology/approach – This paper is a general overview of the philosophy, goals and principles of the Lean services methodology. As such, it serves as a brief introduction to the topic. Findings – The Lean services methodology is an important tool for libraries and information organizations as they attempt to improve customer satisfaction and service. Having been adapted from the principles used in manufacturing to improve processes and customer satisfaction, Lean services is an appropriate tool to enable organizational improvement through individual empowerment. Originality/value – While the Lean services methodology has been widely adopted in other service-based industries, there is scant literature about the role of Lean services in libraries and information organizations.

Journal

OCLC Systems & Services: International digital library perspectivesEmerald Publishing

Published: Nov 9, 2015

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month