PurposeEconomic adversity, geopolitical, and climate crises leading to the lack of decent and sustainable work are resulting in growing and diverse migratory movements. The precarious situation of many migrant workers in their countries of employment results in a state of social exclusion due to a lack of access to relevant information sources. The purpose of this paper is to further the understanding of the information behavior of migrants by examining the role that La Escuelita, a Hebrew night school for domestic migrant workers in Israel, plays as an information ground helping migrants struggling with social exclusion.Design/methodology/approachA qualitative methodology was used and data were collected using participation observation over a three-months period. Eight students at the school were interviewed using in-depth interviews.FindingsLa Escuelita served as a vehicle for social inclusion by providing valuable everyday information to the students in a caring environment. Information was shared in multiple directions between both the staff and the students and between the students. Language barriers were revealed as one of the main factors for social exclusion. Findings revealed that although the migrant workers who study at La Escuelita are information poor regarding their struggle for social inclusion into Israeli society, they wish to learn Hebrew as a way to overcome this exclusion.Originality/valueUnderstanding the information behavior of marginalized populations is the first step into designing and implementing information services to help them toward social inclusion. This research presents an innovative contribution by examining the significance and roles of social connections in the setting of a unique information environment.
Journal of Documentation – Emerald Publishing
Published: Sep 11, 2017
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