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Informal communication styles benefit McDonald's and Ford The way ahead in an era of social networking

Informal communication styles benefit McDonald's and Ford The way ahead in an era of social... Purpose – The article's aim is to outline the importance of fluid communication patterns that develop certain employee attributes and improve organizational performance. It seeks to focus on the examples of McDonald's and Ford. Design/methodology/approach – The article draws on work carried out by the authors, plus the HR literature. Findings – It is argued that flexible, easy and team‐friendly communication styles, rather than the traditional system of bureaucratic communication, are the way forward. It reveals, through the examples of McDonald's and Ford, that informal communication protocols can mean better customer service and organizational performance. Practical implications – The article draws attention to a couple of the disadvantages of more open, informal communication styles – in particular that employees can originate incorrect information which nevertheless is absorbed by people around the world, and that employees who move to another company can take sensitive information about their original employer with them. It highlights the effects of modern social networking on traditional, top‐down styles or organizational communication. Originality/value – The article questions whether top‐down styles can survive in an era of instant social networking. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Informal communication styles benefit McDonald's and Ford The way ahead in an era of social networking

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670731111175560
Publisher site
See Article on Publisher Site

Abstract

Purpose – The article's aim is to outline the importance of fluid communication patterns that develop certain employee attributes and improve organizational performance. It seeks to focus on the examples of McDonald's and Ford. Design/methodology/approach – The article draws on work carried out by the authors, plus the HR literature. Findings – It is argued that flexible, easy and team‐friendly communication styles, rather than the traditional system of bureaucratic communication, are the way forward. It reveals, through the examples of McDonald's and Ford, that informal communication protocols can mean better customer service and organizational performance. Practical implications – The article draws attention to a couple of the disadvantages of more open, informal communication styles – in particular that employees can originate incorrect information which nevertheless is absorbed by people around the world, and that employees who move to another company can take sensitive information about their original employer with them. It highlights the effects of modern social networking on traditional, top‐down styles or organizational communication. Originality/value – The article questions whether top‐down styles can survive in an era of instant social networking.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Oct 18, 2011

Keywords: Internal communications; Organizational culture; Empowerment; Social media; Motor industry; Food industry

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