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A. Feigenbaum (1961)
Total quality control
J. Bank (1993)
The Essence Of Total Quality Management
British Standards Institute
Total Quality Management – Guide to Management Principles, BS 7850
British Standards Institute
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D.H. Shuster
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W. Deming (1982)
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American Society for Quality Control
The Malcolm Baldrige National Quality Award Criteria
B. Barkley
Customer‐driven Project Management
T. Berry (1990)
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F. Gryna (1970)
Quality planning and analysis
H. Emerson (2015)
The Twelve Principles Of Efficiency
E. Ziegel, A. Fergenbaum (1992)
Total Quality ControlTechnometrics, 34
Examines the concepts that underlie the discipline of industrial engineering (IE). Then draws parallels between the concepts of total quality management (TQM) and those of IE. Suggests that TQM and IE are not too dissimilar in their approach to the general problem of industrial efficiency and points out that this type of comparison can help in guiding applications and in the general understanding of both disciplines. Concludes with a brief discussion of IE and TQM education in Hong Kong.
Training for Quality – Emerald Publishing
Published: Sep 1, 1995
Keywords: Hong Kong; Industrial engineering; Productivity; TQM
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