Purpose – This article aims to discuss the individualisation trend in the provision of social services, focusing on activation services specifically. Design/methodology/approach – The individualisation trend in the provision of activation services is analysed against the background of public sector as well as social sector as well as social policy reforms: the introduction of new modes of governance and the rise of the active welfare state respectively. Findings – Concrete manifestations of individualised service provision are often based on various interpretations of individualisation and reflect different meanings of citizens’ participation, and refer to different modes – or rather, mixes of different modes – of governance. The general argument of the article is illustrated and elaborated by analysing three national case studies of individualised service provision in the context of activation: the UK, The Netherlands and Finland. Originality/value – The trend that is analysed in the article – individualised service provision – is very clearly present in welfare state reforms, but has thus far not received much attention in academic literature.
International Journal of Sociology and Social Policy – Emerald Publishing
Published: Sep 11, 2007
Keywords: Social services; Governance; United Kingdom; The Netherlands; Finland; Social welfare
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