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Increasing knowledge capturing efficiency by enterprise portals

Increasing knowledge capturing efficiency by enterprise portals Purpose – Collaborative ontology editing tools enable distributed user groups to build and maintain ontologies. Enterprises that use these tools to simply capture knowledge for a given ontological structure face the following problems: isolated software solution requiring its own user management; the user interface often does not provide a look‐and‐feel that is familiar to users; additional security issues; hard to integrate into existing electronic work flows; and additional deployment and training costs. This paper aims to investigate these issues. Design/methodology/approach – To address these problems, the author designed, developed, and validated a plug‐in concept for widely‐used enterprise content and collaboration portals. The prototype is implemented as a Microsoft SharePoint web part and was validated in the risk and compliance management domain. Findings – The research results enable enterprises to capture knowledge efficiently within given organizational and ontological structures. Considerable cost and time savings were realized in the conducted case study. Originality/value – According to the results of the literature survey, this work represents the first research effort that provides a generic approach to supporting and increasing the efficiency of ontological knowledge capturing processes by enterprise portals. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE: The Journal of Information and Knowledge Management Systems Emerald Publishing

Increasing knowledge capturing efficiency by enterprise portals

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References (15)

Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
0305-5728
DOI
10.1108/03055721211227264
Publisher site
See Article on Publisher Site

Abstract

Purpose – Collaborative ontology editing tools enable distributed user groups to build and maintain ontologies. Enterprises that use these tools to simply capture knowledge for a given ontological structure face the following problems: isolated software solution requiring its own user management; the user interface often does not provide a look‐and‐feel that is familiar to users; additional security issues; hard to integrate into existing electronic work flows; and additional deployment and training costs. This paper aims to investigate these issues. Design/methodology/approach – To address these problems, the author designed, developed, and validated a plug‐in concept for widely‐used enterprise content and collaboration portals. The prototype is implemented as a Microsoft SharePoint web part and was validated in the risk and compliance management domain. Findings – The research results enable enterprises to capture knowledge efficiently within given organizational and ontological structures. Considerable cost and time savings were realized in the conducted case study. Originality/value – According to the results of the literature survey, this work represents the first research effort that provides a generic approach to supporting and increasing the efficiency of ontological knowledge capturing processes by enterprise portals.

Journal

VINE: The Journal of Information and Knowledge Management Systems – Emerald Publishing

Published: May 11, 2012

Keywords: Knowledge capture; Knowledge management; Enterprise portal; Collaboration; Ontology

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