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Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage... An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Asian Journal on Quality Emerald Publishing

Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

Asian Journal on Quality , Volume 7 (3): 12 – Dec 18, 2006

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Publisher
Emerald Publishing
Copyright
Copyright © 2006 Emerald Group Publishing Limited. All rights reserved.
ISSN
1598-2688
DOI
10.1108/15982688200600028
Publisher site
See Article on Publisher Site

Abstract

An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.

Journal

Asian Journal on QualityEmerald Publishing

Published: Dec 18, 2006

Keywords: Quality; Electric power supply; IOMS; SCADA; Customer calls

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