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Improving the Quality and Efficiency of Fast Food Operations

Improving the Quality and Efficiency of Fast Food Operations Describes the implementation of a total quality assurance system ina fast food restaurant. The operations of the restaurant were analysedto identify ways to improve the quality and efficiency of the productionand service delivery systems. A total quality assurance system combiningstatistical quality control procedures and computer technology wassuccessfully installed. The system resulted in improved service quality,efficient operations and increased profitability. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

Improving the Quality and Efficiency of Fast Food Operations

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-0552
DOI
10.1108/09590559210015577
Publisher site
See Article on Publisher Site

Abstract

Describes the implementation of a total quality assurance system ina fast food restaurant. The operations of the restaurant were analysedto identify ways to improve the quality and efficiency of the productionand service delivery systems. A total quality assurance system combiningstatistical quality control procedures and computer technology wassuccessfully installed. The system resulted in improved service quality,efficient operations and increased profitability.

Journal

International Journal of Retail & Distribution Management – Emerald Publishing

Published: Apr 1, 1992

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