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Describes the implementation of a total quality assurance system ina fast food restaurant. The operations of the restaurant were analysedto identify ways to improve the quality and efficiency of the productionand service delivery systems. A total quality assurance system combiningstatistical quality control procedures and computer technology wassuccessfully installed. The system resulted in improved service quality,efficient operations and increased profitability.
International Journal of Retail & Distribution Management – Emerald Publishing
Published: Apr 1, 1992
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