Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Improving the Quality and Efficiency of Fast Food Operations

Improving the Quality and Efficiency of Fast Food Operations Describes the implementation of a total quality assurance system ina fast food restaurant. The operations of the restaurant were analysedto identify ways to improve the quality and efficiency of the productionand service delivery systems. A total quality assurance system combiningstatistical quality control procedures and computer technology wassuccessfully installed. The system resulted in improved service quality,efficient operations and increased profitability. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

Improving the Quality and Efficiency of Fast Food Operations

Loading next page...
 
/lp/emerald-publishing/improving-the-quality-and-efficiency-of-fast-food-operations-usXhwxo3VE

References (1)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-0552
DOI
10.1108/09590559210015577
Publisher site
See Article on Publisher Site

Abstract

Describes the implementation of a total quality assurance system ina fast food restaurant. The operations of the restaurant were analysedto identify ways to improve the quality and efficiency of the productionand service delivery systems. A total quality assurance system combiningstatistical quality control procedures and computer technology wassuccessfully installed. The system resulted in improved service quality,efficient operations and increased profitability.

Journal

International Journal of Retail & Distribution ManagementEmerald Publishing

Published: Apr 1, 1992

There are no references for this article.