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Improving on the six sigma paradigm

Improving on the six sigma paradigm Since its inception more than a decade ago, six sigma as a quality improvement framework has been gaining increasing attention and acceptance in industry. Thus performance in both manufacturing and service operations can now be calibrated in terms of “sigma level”, and companies eager to impress customers have begun to label themselves “six sigma organizations”. In this paper, a realistic view is taken of the six sigma framework, with an examination of the basis of six sigma and its long‐term potential. It is argued that in the dynamic business environment of the twenty‐first century, a forward‐looking organization should aim beyond the six sigma benchmark; thus additional requirements are recommended to fortify the common six sigma approach, leading to an “eight‐S” paradigm for sustained excellence in performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Improving on the six sigma paradigm

T.N. Goh; M. Xie
The TQM Magazine , Volume 16 (4): 6 – Aug 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780410541882
Publisher site
See Article on Publisher Site

Abstract

Since its inception more than a decade ago, six sigma as a quality improvement framework has been gaining increasing attention and acceptance in industry. Thus performance in both manufacturing and service operations can now be calibrated in terms of “sigma level”, and companies eager to impress customers have begun to label themselves “six sigma organizations”. In this paper, a realistic view is taken of the six sigma framework, with an examination of the basis of six sigma and its long‐term potential. It is argued that in the dynamic business environment of the twenty‐first century, a forward‐looking organization should aim beyond the six sigma benchmark; thus additional requirements are recommended to fortify the common six sigma approach, leading to an “eight‐S” paradigm for sustained excellence in performance.

Journal

The TQM Magazine – Emerald Publishing

Published: Aug 1, 2004

Keywords: Quality programmes; Quality management; Quality improvement

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