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Improving communication among healthcare workers: a controlled study

Improving communication among healthcare workers: a controlled study Purpose – This paper aims to test the effects on aspects of workplace communication relevant to teamwork, and social support, in hospital units, of a dialog training (DT) intervention based on knowledge of key quality aspects related to interpersonal work-related communication among healthcare workers. Design/methodology/approach – A cluster randomized controlled study conducted among approximately 300 Swedish healthcare workers employed at ten hospital units. Workplace communication was measured in the form of participative safety, trust/openness, and social support. Effects were tested at three-month and six-month follow-ups. Repeated measurements were made. Findings – The results indicated that DT had a positive influence on participative safety and social support from managers. A positive tendency was observed for trust/openness. Originality/value – Developing and practicing good staff communication in hospital units is an important area for interventions designed to improve job performance and health. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Workplace Learning Emerald Publishing

Improving communication among healthcare workers: a controlled study

Journal of Workplace Learning , Volume 28 (2): 16 – Mar 7, 2016

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References (34)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1366-5626
DOI
10.1108/JWL-06-2015-0050
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to test the effects on aspects of workplace communication relevant to teamwork, and social support, in hospital units, of a dialog training (DT) intervention based on knowledge of key quality aspects related to interpersonal work-related communication among healthcare workers. Design/methodology/approach – A cluster randomized controlled study conducted among approximately 300 Swedish healthcare workers employed at ten hospital units. Workplace communication was measured in the form of participative safety, trust/openness, and social support. Effects were tested at three-month and six-month follow-ups. Repeated measurements were made. Findings – The results indicated that DT had a positive influence on participative safety and social support from managers. A positive tendency was observed for trust/openness. Originality/value – Developing and practicing good staff communication in hospital units is an important area for interventions designed to improve job performance and health.

Journal

Journal of Workplace LearningEmerald Publishing

Published: Mar 7, 2016

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