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Improvement of Labour Utilisation in Shift Scheduling for Services with Implicit Optimal Modelling

Improvement of Labour Utilisation in Shift Scheduling for Services with Implicit Optimal Modelling Using labour efficiently in service organisations is an importantmanagement objective since labour frequently accounts for more than 70per cent of total operating costs. While most service organisations canuse flexible scheduling rules to improve the utilisation of labour,selecting a good or best set of work schedules from alarge set of alternatives has proved to be a formidable task. A newmodelling procedure is described which allows optimal decisions to bemade when the desired level of scheduling flexibility results in a verylarge population of possible schedules. Flexibility in shift schedulingis increased primarily through increasing the number of different shiftlengths and allowing flexible placement of breaks. The power of the newmodelling approach was used in an experiment described here to assessthe relative impact of shiftlength and breakplacement flexibility onlabour utilisation. The results indicated that, while either type offlexibility can improve labour utilisation, there was a rather strongsynergistic impact from using both simultaneously. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

Improvement of Labour Utilisation in Shift Scheduling for Services with Implicit Optimal Modelling

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References (13)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0144-3577
DOI
10.1108/EUM0000000001267
Publisher site
See Article on Publisher Site

Abstract

Using labour efficiently in service organisations is an importantmanagement objective since labour frequently accounts for more than 70per cent of total operating costs. While most service organisations canuse flexible scheduling rules to improve the utilisation of labour,selecting a good or best set of work schedules from alarge set of alternatives has proved to be a formidable task. A newmodelling procedure is described which allows optimal decisions to bemade when the desired level of scheduling flexibility results in a verylarge population of possible schedules. Flexibility in shift schedulingis increased primarily through increasing the number of different shiftlengths and allowing flexible placement of breaks. The power of the newmodelling approach was used in an experiment described here to assessthe relative impact of shiftlength and breakplacement flexibility onlabour utilisation. The results indicated that, while either type offlexibility can improve labour utilisation, there was a rather strongsynergistic impact from using both simultaneously.

Journal

International Journal of Operations & Production ManagementEmerald Publishing

Published: Feb 1, 1991

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