Implications of some of the recent improvement philosophies for the management of the information systems organization

Implications of some of the recent improvement philosophies for the management of the information... In an uncertain and competitive environment, organizations are forced to search for philosophies to guide performance improvement efforts. The current literature has paid considerable attention to two particular philosophies ‐ business process redesign (BPR) and total quality management (TQM). These two movements emphasize a reconfiguration of an organization’s processes to increase performance that ultimately should facilitate the recuperation of the competitive posture of the organization. The literature has treated the same two approaches, however, as substitutes. No attempt has been made to pinpoint the possible synergy between the two improvement philosophies. The thrust of this paper is to present a framework that would help information systems managers understand the conceptual link between BPR and TQM and the joined implications these approaches have for the management of the information systems organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Implications of some of the recent improvement philosophies for the management of the information systems organization

Industrial Management & Data Systems, Volume 99 (1): 7 – Feb 1, 1999

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0263-5577
D.O.I.
10.1108/02635579910249594
Publisher site
See Article on Publisher Site

Abstract

In an uncertain and competitive environment, organizations are forced to search for philosophies to guide performance improvement efforts. The current literature has paid considerable attention to two particular philosophies ‐ business process redesign (BPR) and total quality management (TQM). These two movements emphasize a reconfiguration of an organization’s processes to increase performance that ultimately should facilitate the recuperation of the competitive posture of the organization. The literature has treated the same two approaches, however, as substitutes. No attempt has been made to pinpoint the possible synergy between the two improvement philosophies. The thrust of this paper is to present a framework that would help information systems managers understand the conceptual link between BPR and TQM and the joined implications these approaches have for the management of the information systems organization.

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Feb 1, 1999

Keywords: BPR; Information systems; Management theory; Organizational change; TQM

References

  • Innovation in conservative and entrepreneurial firms: two models of strategic momentum
    Miller, D.; Friesen, P.

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