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Implementing the EFQM excellence model in a local authority

Implementing the EFQM excellence model in a local authority Many organisations, including a number of those in the public sector, have adopted the EFQM excellence model as a means of improving performance. Supported, and in some cases driven, by central government's "best value" agenda, some local authorities have adopted the model as a means of improving services and demonstrating continuous improvement. For many organisations there can be problems getting employees to "buy in" to the model's approach and this can adversely affect the benefits that could be gained from implementation. This paper reports on a unique approach to implementation that managed to get all employees involved in the process and thus allowed the organisation to reap the necessary benefits and advance to the next stage in the improvement process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managerial Auditing Journal Emerald Publishing

Implementing the EFQM excellence model in a local authority

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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0268-6902
DOI
10.1108/02686900310455100
Publisher site
See Article on Publisher Site

Abstract

Many organisations, including a number of those in the public sector, have adopted the EFQM excellence model as a means of improving performance. Supported, and in some cases driven, by central government's "best value" agenda, some local authorities have adopted the model as a means of improving services and demonstrating continuous improvement. For many organisations there can be problems getting employees to "buy in" to the model's approach and this can adversely affect the benefits that could be gained from implementation. This paper reports on a unique approach to implementation that managed to get all employees involved in the process and thus allowed the organisation to reap the necessary benefits and advance to the next stage in the improvement process.

Journal

Managerial Auditing JournalEmerald Publishing

Published: Mar 1, 2003

Keywords: Modelling; Continuous improvement; Local government

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