Access the full text.
Sign up today, get DeepDyve free for 14 days.
British Quality Foundation
Local Government: Interpretation of the Business Excellence Model
A. de Domartin
The excellence model
K. Narasimhan (2000)
Managing Quality (3rd ed.)The Tqm Magazine, 12
P.M. Saraiva, M.J.P. da Rosa, J.L. d’Orey
Proceedings of the 6th World Congress for Total Quality Management
D. Reed (1996)
Is the business excellence model applicable in the UK public sector
B.G. Dale
Managing Quality
K. Kristensen, H.J. Juhl, J.K. Eskildsen
Models that matter – measuring business excellence
K. Kristensen, H.J. Juhl
Beyond the bottom line – measuring stakeholder value
Many organisations, including a number of those in the public sector, have adopted the EFQM excellence model as a means of improving performance. Supported, and in some cases driven, by central government's "best value" agenda, some local authorities have adopted the model as a means of improving services and demonstrating continuous improvement. For many organisations there can be problems getting employees to "buy in" to the model's approach and this can adversely affect the benefits that could be gained from implementation. This paper reports on a unique approach to implementation that managed to get all employees involved in the process and thus allowed the organisation to reap the necessary benefits and advance to the next stage in the improvement process.
Managerial Auditing Journal – Emerald Publishing
Published: Mar 1, 2003
Keywords: Modelling; Continuous improvement; Local government
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.