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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1368-3047
- DOI
- 10.1108/13683040410539427
- Publisher site
- See Article on Publisher Site
Abstract
This article describes how a Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.
Journal
Measuring Business Excellence – Emerald Publishing
Published: Jun 1, 2004
Keywords: Performance measurement (quality); Internet; Business performance