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Implementing a Web enabled performance measurement system

Implementing a Web enabled performance measurement system This article describes how a Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Implementing a Web enabled performance measurement system

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1368-3047
DOI
10.1108/13683040410539427
Publisher site
See Article on Publisher Site

Abstract

This article describes how a Web-enabled-performance-measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business-process-based structure of the performance measurement system and the evolution of a business improvement culture led by an enlightened general manager. The importance of the use of statistical quality control techniques by the management team to monitor impact of critical input variables on process performance is emphasized.

Journal

Measuring Business Excellence – Emerald Publishing

Published: Jun 1, 2004

Keywords: Performance measurement (quality); Internet; Business performance

References

  • Managing strategy through business processes
    Acur, N.; Bititci, U.S.
  • Diagnosing the integrity of your performance measurement systems
    Bititci, U.S.; Carrie, A.S.; Turner, T.
  • Frameworks for understanding business process re‐engineering
    Childe, S.J.; Maull, R.S.; Bennett, J.
  • Intranet based performance measurement systems at Alcan Foil Europe in Glasgow
    Creighton, S.; Turner, T.; Bititci, U.S.
  • Factory of the Future
    DTI