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Implementation of EFQM excellence model self‐assessment in the UK higher education sector – lessons learned from other sectors

Implementation of EFQM excellence model self‐assessment in the UK higher education sector –... Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing pressure on resource utilisation, universities are currently facing the challenges of reorienting their approaches to be more customer‐focused and conducting their activities in a more business‐like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues. The focus of this paper is the implementation of EFQM excellence model self‐assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self‐assessment methodology, and compares and contrasts these with self‐assessment issues in the wider public sector. The early signs are that EFQM excellence model self‐assessment can help to produce a more customer‐oriented culture in HE institutions, providing that the lessons learned from the wider public sector are put into practice. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Implementation of EFQM excellence model self‐assessment in the UK higher education sector – lessons learned from other sectors

The TQM Magazine , Volume 16 (3): 8 – Jun 1, 2004

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References (24)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780410532936
Publisher site
See Article on Publisher Site

Abstract

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing pressure on resource utilisation, universities are currently facing the challenges of reorienting their approaches to be more customer‐focused and conducting their activities in a more business‐like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues. The focus of this paper is the implementation of EFQM excellence model self‐assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self‐assessment methodology, and compares and contrasts these with self‐assessment issues in the wider public sector. The early signs are that EFQM excellence model self‐assessment can help to produce a more customer‐oriented culture in HE institutions, providing that the lessons learned from the wider public sector are put into practice.

Journal

The TQM MagazineEmerald Publishing

Published: Jun 1, 2004

Keywords: European Foundation for Quality Management; Universities; Self assessment; Public sector organizations

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