Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

IMPACT OF TOTAL QUALITY MANAGEMENT TRAINING AND WORK CONTEXT ON ATTITUDES TOWARD SUPERVISOR

IMPACT OF TOTAL QUALITY MANAGEMENT TRAINING AND WORK CONTEXT ON ATTITUDES TOWARD SUPERVISOR This case study, set in Central America, showed that total quality management training improved attitudes toward supervisors. It further demonstrated that working together within a production unit with a focus on data based problem solving lead to better attitudes held by subordinates of supervisors than if the relationship were purely hierarchical. Middle managers who related to their superiors in a primarily hierarchical manner had less favorable views of their superiors. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The International Journal of Organizational Analysis Emerald Publishing

IMPACT OF TOTAL QUALITY MANAGEMENT TRAINING AND WORK CONTEXT ON ATTITUDES TOWARD SUPERVISOR

Loading next page...
 
/lp/emerald-publishing/impact-of-total-quality-management-training-and-work-context-on-ph0HPkbO0Z

References (9)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1055-3185
DOI
10.1108/eb028871
Publisher site
See Article on Publisher Site

Abstract

This case study, set in Central America, showed that total quality management training improved attitudes toward supervisors. It further demonstrated that working together within a production unit with a focus on data based problem solving lead to better attitudes held by subordinates of supervisors than if the relationship were purely hierarchical. Middle managers who related to their superiors in a primarily hierarchical manner had less favorable views of their superiors.

Journal

The International Journal of Organizational AnalysisEmerald Publishing

Published: Mar 1, 1997

There are no references for this article.