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Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider

Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction.Design/methodology/approachThe authors use the difference in difference methodology to examine these effects and find positive impacts on both customers and service providers.FindingsAs SMEs are widely considered as the powerhouse of an economy, the authors’ findings suggest that using e-commerce not only makes an SME agent more efficient but also accelerates an SME business transaction, which ultimately helps to achieve sustainable economic growth.Originality/valueA few studies are conducted in examining the impact of SME on economy. However, according to the authors’ knowledge, this is the first research that examines the impact of e-commerce on SME. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Society and Business Review Emerald Publishing

Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1746-5680
eISSN
1746-5680
DOI
10.1108/sbr-10-2020-0131
Publisher site
See Article on Publisher Site

Abstract

Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction.Design/methodology/approachThe authors use the difference in difference methodology to examine these effects and find positive impacts on both customers and service providers.FindingsAs SMEs are widely considered as the powerhouse of an economy, the authors’ findings suggest that using e-commerce not only makes an SME agent more efficient but also accelerates an SME business transaction, which ultimately helps to achieve sustainable economic growth.Originality/valueA few studies are conducted in examining the impact of SME on economy. However, according to the authors’ knowledge, this is the first research that examines the impact of e-commerce on SME.

Journal

Society and Business Review – Emerald Publishing

Published: Jul 5, 2022

Keywords: Small and medium enterprise; e-commerce; Successful SME business model

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