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Impact of interpersonal justice and information accuracy in a pharmaceutical supply chain: a survey-based analysis

Impact of interpersonal justice and information accuracy in a pharmaceutical supply chain: a... This study aims to investigate the influence of interpersonal justice, a sub-concept of interactional justice, on information accuracy and logistics performance in the pharmaceutical supply chain.Design/methodology/approachFor this purpose, 600 pharmacies in Korea were surveyed through questionnaires distributed via mail and direct visits and 293 valid responses were used for statistical analysis.FindingsAccording to the results, the perception of interpersonal justice between buyers and sellers showed a positive effect on information accuracy, which, in turn, had a positive effect on logistics performance within the supply chain. In contrast, interpersonal justice showed an insignificant effect on logistics performance.Practical implicationsThis signifies that if buyers treat sellers with respect and politeness, the accuracy of the information provided by the seller will improve, which may ultimately have a positive effect on performance. In addition, ethical behavior by both parties ensures information accuracy in the supply chain, even though it does not directly affect performance.Originality/valueIn contrast to previous research, which has focused on distributive and procedural justice, the study investigates interpersonal justice and its effects on information accuracy and logistics performance in the pharmaceutical supply chain. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Pharmaceutical and Healthcare Marketing Emerald Publishing

Impact of interpersonal justice and information accuracy in a pharmaceutical supply chain: a survey-based analysis

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6123
DOI
10.1108/ijphm-06-2020-0046
Publisher site
See Article on Publisher Site

Abstract

This study aims to investigate the influence of interpersonal justice, a sub-concept of interactional justice, on information accuracy and logistics performance in the pharmaceutical supply chain.Design/methodology/approachFor this purpose, 600 pharmacies in Korea were surveyed through questionnaires distributed via mail and direct visits and 293 valid responses were used for statistical analysis.FindingsAccording to the results, the perception of interpersonal justice between buyers and sellers showed a positive effect on information accuracy, which, in turn, had a positive effect on logistics performance within the supply chain. In contrast, interpersonal justice showed an insignificant effect on logistics performance.Practical implicationsThis signifies that if buyers treat sellers with respect and politeness, the accuracy of the information provided by the seller will improve, which may ultimately have a positive effect on performance. In addition, ethical behavior by both parties ensures information accuracy in the supply chain, even though it does not directly affect performance.Originality/valueIn contrast to previous research, which has focused on distributive and procedural justice, the study investigates interpersonal justice and its effects on information accuracy and logistics performance in the pharmaceutical supply chain.

Journal

International Journal of Pharmaceutical and Healthcare MarketingEmerald Publishing

Published: Jun 9, 2021

Keywords: Logistics performance; Interpersonal justice; pharmaceutical supply chain; Information accuracy

References