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Impact and performance measurement in library services

Impact and performance measurement in library services For libraries, best value began by making judgements about the quality of services and the processes that underpin their delivery to local people. The inspections and value‐added work identified much that was good about libraries and much that needed to improve. Subsequently, the research report “Building better libraries” aroused national interest and offered a number of challenges to the profession on its present and future position in relation to changing national, regional and local contexts. Performance measurement and social impact have emerged as major factors in the Audit Commission's work on improvement in public services, and the paper focuses on the need to engage with the impact and outcomes of library services rather than its procedures, processes, aims and policies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Performance Measurement and Metrics Emerald Publishing

Impact and performance measurement in library services

David Curtis; Helen Dean
Performance Measurement and Metrics , Volume 5 (3): 6 – Dec 1, 2004
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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1467-8047
DOI
10.1108/14678040410570094
Publisher site
See Article on Publisher Site

Abstract

For libraries, best value began by making judgements about the quality of services and the processes that underpin their delivery to local people. The inspections and value‐added work identified much that was good about libraries and much that needed to improve. Subsequently, the research report “Building better libraries” aroused national interest and offered a number of challenges to the profession on its present and future position in relation to changing national, regional and local contexts. Performance measurement and social impact have emerged as major factors in the Audit Commission's work on improvement in public services, and the paper focuses on the need to engage with the impact and outcomes of library services rather than its procedures, processes, aims and policies.

Journal

Performance Measurement and Metrics – Emerald Publishing

Published: Dec 1, 2004

Keywords: Libraries; Performance measures

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