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Image focus Discusses the European Customer Service Survey conducted by 3M, a major European manufacturing company, to provide information on how it could develop and create a reputation as the most customeroriented service organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Kochan, Anna
Managing Service Quality , Volume 2 (3): 2 – Mar 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029290
Publisher site
See Article on Publisher Site

Abstract

Discusses the European Customer Service Survey conducted by 3M, a major European manufacturing company, to provide information on how it could develop and create a reputation as the most customeroriented service organization.

Journal

Managing Service Quality – Emerald Publishing

Published: Mar 1, 1992

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