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Identifying the success factors in e‐grocery home delivery

Identifying the success factors in e‐grocery home delivery Efforts in the electronic grocery shopping, i.e. e-grocery business, focus especially on the physical distribution of the goods. For example, in the USA there are several e-grocery service providers with various operating concepts and offering various service levels. The home delivery concept of Streamline is based on a reception box at the customer's garage or home yard enabling unmanned reception. In contrast, WebVan has launched a home delivery concept where the customer can select a convenient half an hour delivery time window. Various service concepts have been implemented and offered, but has anyone really analysed the differences in cost structures of these two and of other concepts in between the two extremes? Investigates existing home delivery service concepts from different angles and presents concrete simulation results of various parameters representing several home delivery service levels. Eventually, identifying the parameters will give guidelines for the future development of the e-grocery home delivery services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

Identifying the success factors in e‐grocery home delivery

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References (20)

Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
0959-0552
DOI
10.1108/09590550110387953
Publisher site
See Article on Publisher Site

Abstract

Efforts in the electronic grocery shopping, i.e. e-grocery business, focus especially on the physical distribution of the goods. For example, in the USA there are several e-grocery service providers with various operating concepts and offering various service levels. The home delivery concept of Streamline is based on a reception box at the customer's garage or home yard enabling unmanned reception. In contrast, WebVan has launched a home delivery concept where the customer can select a convenient half an hour delivery time window. Various service concepts have been implemented and offered, but has anyone really analysed the differences in cost structures of these two and of other concepts in between the two extremes? Investigates existing home delivery service concepts from different angles and presents concrete simulation results of various parameters representing several home delivery service levels. Eventually, identifying the parameters will give guidelines for the future development of the e-grocery home delivery services.

Journal

International Journal of Retail & Distribution ManagementEmerald Publishing

Published: Apr 1, 2001

Keywords: Shopping; Grocery industry; Home shopping; Transportation; Electronic commerce

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