Identifying critical enablers and pathways to high performance supply chain quality management

Identifying critical enablers and pathways to high performance supply chain quality management Purpose – The aim of this paper is threefold: first, to examine the content of supply chain quality management (SCQM); second, to identify the structure of SCQM; and third, to show ways for finding improvement opportunities and organizing individual institution's resources/actions into collective performance outcomes. Design/methodology/approach – To meet the goals of this work, the paper uses abductive reasoning and two qualitative methods: content analysis and formal concept analysis (FCA). Primary data were collected from both original design manufacturers (ODMs) and original equipment manufacturers (OEMs) in Taiwan. Findings – According to the qualitative empirical study, modern enterprises need to pay immediate attention to the following two pathways: a compliance approach and a voluntary approach. For the former, three strategic content variables are identified: training programs, ISO, and supplier quality audit programs. As for initiating a voluntary effort, modern lead firms need to instill “motivation” into a supply chain quality system. Practical implications – The findings based on the abductive model reveal numerous strategic and tactical enablers, key sequences to move firms from their current situation to their preferred one, and critical opportunities for supply chain‐wide quality system designs. Originality/value – This study will be of great value to supply chain policy makers, supply chain operators, and decision makers in lead firms in a supply chain setting and their channel partners. The proactive use of the authors' proposed research procedure is indispensable to effective supply chain quality planning. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

Identifying critical enablers and pathways to high performance supply chain quality management

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
0144-3577
D.O.I.
10.1108/01443571311300818
Publisher site
See Article on Publisher Site

Abstract

Purpose – The aim of this paper is threefold: first, to examine the content of supply chain quality management (SCQM); second, to identify the structure of SCQM; and third, to show ways for finding improvement opportunities and organizing individual institution's resources/actions into collective performance outcomes. Design/methodology/approach – To meet the goals of this work, the paper uses abductive reasoning and two qualitative methods: content analysis and formal concept analysis (FCA). Primary data were collected from both original design manufacturers (ODMs) and original equipment manufacturers (OEMs) in Taiwan. Findings – According to the qualitative empirical study, modern enterprises need to pay immediate attention to the following two pathways: a compliance approach and a voluntary approach. For the former, three strategic content variables are identified: training programs, ISO, and supplier quality audit programs. As for initiating a voluntary effort, modern lead firms need to instill “motivation” into a supply chain quality system. Practical implications – The findings based on the abductive model reveal numerous strategic and tactical enablers, key sequences to move firms from their current situation to their preferred one, and critical opportunities for supply chain‐wide quality system designs. Originality/value – This study will be of great value to supply chain policy makers, supply chain operators, and decision makers in lead firms in a supply chain setting and their channel partners. The proactive use of the authors' proposed research procedure is indispensable to effective supply chain quality planning.

Journal

International Journal of Operations & Production ManagementEmerald Publishing

Published: Feb 15, 2013

Keywords: Supply chain quality management; Supply chain quality system; Content analysis; Formal concept analysis; Supply chain management; Taiwan

References

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