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ICT‐enabled organisations: a model for change management

ICT‐enabled organisations: a model for change management Presents a preliminary framework for making sense of and managing change in organisations that have adopted information systems and e-commerce as a core element of their business strategy. Argues that the relatively low level of organisational benefits realised by typical strategic information technology interventions over the past decade is often a product of poor adoption and implementation practices on the part of senior managers and IT practitioners, who have failed to understand the non-linear and emergent nature of change in complex organisations. Argues that a clear understanding of the dynamics of change at the people/technology interface, and the symbiotic relationship between information systems and strategy, is a prerequisite for the successful business benefits realisation for major IT and e-business projects. Distils lessons learned from reflections on theories-in-use and practice into a basic model for senior managers and IT practitioners. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Logistics Information Management Emerald Publishing

ICT‐enabled organisations: a model for change management

Scott Gardner; Colin G. Ash
Logistics Information Management , Volume 16 (1): 7 – Feb 1, 2003
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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0957-6053
DOI
10.1108/09576050310453705
Publisher site
See Article on Publisher Site

Abstract

Presents a preliminary framework for making sense of and managing change in organisations that have adopted information systems and e-commerce as a core element of their business strategy. Argues that the relatively low level of organisational benefits realised by typical strategic information technology interventions over the past decade is often a product of poor adoption and implementation practices on the part of senior managers and IT practitioners, who have failed to understand the non-linear and emergent nature of change in complex organisations. Argues that a clear understanding of the dynamics of change at the people/technology interface, and the symbiotic relationship between information systems and strategy, is a prerequisite for the successful business benefits realisation for major IT and e-business projects. Distils lessons learned from reflections on theories-in-use and practice into a basic model for senior managers and IT practitioners.

Journal

Logistics Information Management – Emerald Publishing

Published: Feb 1, 2003

Keywords: Change management; Information technology; Organizations; United Kingdom; Norway

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