Purpose – The purpose of this paper is to present empirical research findings regarding the contribution of Information and Communication Technology (ICT), such as computers, to creating and managing digital records in the Ugandan Public Service (UPS). It seeks to review the ICT developments in Uganda and to discuss the extent to which UPS agencies have adopted digital record‐keeping systems, how the management of digital records is incorporated with ICT strategies, and to identify challenges faced. Design/methodology/approach – A review of the literature on ICT developments in Uganda and empirical studies dealing with management of digital records in the UPS is presented. The review of empirical research findings is based on 23 Government of Uganda (GoU) ministries. Applying both quantitative and qualitative approaches, a survey research design was adopted. Multiple methods of data analysis including coding, tabulation and use of descriptive statements were also used to ascertain the quality of the findings. Findings – The study revealed that there are attempts to improve ICT capabilities and infrastructure in Uganda but a critical gap exists in the approach since the management of public sector records is not being addressed as part of this initiative. There is no evidence of establishing an ICT infrastructure that will provide the solution to digital records management (DRM) problems. Other weaknesses relate to gaps and poor linkages in the overall Records and Information Technology Department (RITD) itself, as it fails to address the requirement for DRM. Research limitations/implications – This research looks only at the Uganda Public Service. Practical implications – The paper provides useful information and data to records and archives management scholars, educators/consultants/researchers and students undertaking studies in management of records, including management of digital records within and outside Uganda. Originality/value – This subject has never been tackled in this way before for Uganda, and the findings are timely for the ongoing e‐governance initiatives.
Records Management Journal – Emerald Publishing
Published: Jul 12, 2011
Keywords: Digital records; Public sector organizations; Digital records management; Communication technologies; Uganda
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera