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Virginia Braun, Victoria Clarke
Please Scroll down for Article Qualitative Research in Psychology Using Thematic Analysis in Psychology
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Mental Health Care Goes Online: Practitioners' Experiences of Providing Mental Health Care During the COVID-19 PandemicCyberpsychology, behavior and social networking
Todd Molfenter, T. Heitkamp, A. Murphy, S. Tapscott, Stephanie Behlman, Olivia Cody (2021)
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Qualitative Research in Psychology, 3
Many mental health clinicians have delivered services digitally in response to the COVID-19 pandemic. Emerging research suggests that, despite some initial discomfort, therapists appear to adjust to remote working. The purpose of this study is to explore the views of clinicians working within a fully digital organisation towards digital service provision.Design/methodology/approachClinicians (N = 52) providing digital mental health assessments and treatments at Healios anonymously completed a mixed-methods questionnaire.FindingsIn all, 85% of participants enjoyed working remotely and 71% thought they would continue to work online over the next 5–10 years. Of the participants, 40% reported low confidence in online work’s efficacy before working remotely, but 96% reported confidence at the time of questionnaire completion: suggesting confidence increased with experience. An exploratory “inverted” factor analysis generated a two-factor solution, grouping clinicians into two factors based on key views. Factor 1 was predominantly characterised by satisfaction with training received and factor 2 by quality of technical experiences (encountering problems less often and greater personal confidence in resolving them). Qualitative feedback described some benefits of, and barriers to, digital service provision. Clinicians reflected on a perceived change in cultural norms, with more openness to digital services following the COVID-19 pandemic. On a personal level, teletherapy was viewed more favourably with increased personal experience.Originality/valueClinicians’ confidence in providing services digitally is discussed, with reference to how this may be affected by extent of remote working experience and availability of technical support. Staff well-being within the digital workspace is also discussed.
The Journal of Mental Health Training Education and Practice – Emerald Publishing
Published: May 4, 2023
Keywords: Teletherapy; Digital; Remote; Clinician; Confidence
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