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Human resources control systems and performance: the role of uncertainty and risk propensity

Human resources control systems and performance: the role of uncertainty and risk propensity Purpose – The purpose of this research is to study the relationship between the HR control system and organizational results, examining the moderating effect of uncertainty and HR risk behavior. Design/methodology/approach – The study analyzes the relationship between HR control systems and organizational results introducing two major moderating variables as, uncertainty and risk behavior. The data used for this study comes from questionnaire responses by sales and human resource managers of 108 Spanish firms. Findings – The empirical results show that these moderating variables have an influence on the success of the control system, but it can be stated that the control system has an independent impact on the organizational and sales force performance. Research limitations/implications – Small sample size and cross sectional study, and the use of subjective measures of company and HR performance are the main limitations of the work. Practical implications – To make correct decisions about HR control systems, managers should assess their environment and the composition of the workforce. There is not a control system that is good for all situations. Originality/value of paper – An analysis was made of an important non‐executive employee group, as the sales force is, and addressed the important issue of control and performance while the literature is focused on management control systems. The study does not limit the performance measures only to company variables, displaying customer satisfaction and human resource performance factors. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Manpower Emerald Publishing

Human resources control systems and performance: the role of uncertainty and risk propensity

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0143-7720
DOI
10.1108/01437720810872712
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this research is to study the relationship between the HR control system and organizational results, examining the moderating effect of uncertainty and HR risk behavior. Design/methodology/approach – The study analyzes the relationship between HR control systems and organizational results introducing two major moderating variables as, uncertainty and risk behavior. The data used for this study comes from questionnaire responses by sales and human resource managers of 108 Spanish firms. Findings – The empirical results show that these moderating variables have an influence on the success of the control system, but it can be stated that the control system has an independent impact on the organizational and sales force performance. Research limitations/implications – Small sample size and cross sectional study, and the use of subjective measures of company and HR performance are the main limitations of the work. Practical implications – To make correct decisions about HR control systems, managers should assess their environment and the composition of the workforce. There is not a control system that is good for all situations. Originality/value of paper – An analysis was made of an important non‐executive employee group, as the sales force is, and addressed the important issue of control and performance while the literature is focused on management control systems. The study does not limit the performance measures only to company variables, displaying customer satisfaction and human resource performance factors.

Journal

International Journal of ManpowerEmerald Publishing

Published: May 9, 2008

Keywords: Human resource management; Performance management; Uncertainty management; Risk management; Spain

References