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Human Resources and Total Quality Management: Some Case Study Evidence

Human Resources and Total Quality Management: Some Case Study Evidence The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine this particular proposition. The basic findings indicate that both the introduction and the operation of total quality management programmes require a consistent management approach, with particular effort being given to making complementary changes in related human resource management practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Human Resources and Total Quality Management: Some Case Study Evidence

Training for Quality , Volume 2 (1): 7 – Apr 1, 1994

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879410056166
Publisher site
See Article on Publisher Site

Abstract

The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine this particular proposition. The basic findings indicate that both the introduction and the operation of total quality management programmes require a consistent management approach, with particular effort being given to making complementary changes in related human resource management practices.

Journal

Training for QualityEmerald Publishing

Published: Apr 1, 1994

Keywords: Human resource management; Japan; Manufacturing industry; Organizational change; TQM

References