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Lawrence Stalcup, C. Deale, S. Todd (2014)
Human Resources Practices for Environmental Sustainability in Lodging OperationsJournal of Human Resources in Hospitality & Tourism, 13
T. Stavrinoudis, Dimitrios Simos (2016)
Factors affecting hotel employees’ perception and attitude toward empowermentJournal of Human Resources in Hospitality & Tourism, 15
United States Department of Labor (2016)
Accommodation and food services sector
T. Baum (2007)
Human resources in tourism: still waiting for changeTourism Management, 28
T. Baum (2015)
Human resources in tourism: Still waiting for change? – A 2015 repriseTourism Management, 50
Neerpal Rathi, Kidong Lee (2016)
Emotional exhaustion and work attitudes: Moderating effect of personality among frontline hospitality employeesJournal of Human Resources in Hospitality & Tourism, 15
Statistics Canada (2015)
Projection scenario M1: medium-growth
Canadian Tourism Research Institute (2012)
The future of Canada’s tourism sector: shortages to resurface as labour markets tighten
C. Jayawardena, A. Pollard, Valerie Chort, C. Choi, W. Kibicho (2013)
Trends and sustainability in the Canadian tourism and hospitality industry.Worldwide Hospitality and Tourism Themes, 5
PurposeThis paper aims to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work in Canada’s hotel industry. The outlook for the industry is that a critical shortage of skilled workers will continue to exist for at least the next decade.Design/methodology/approachThis paper draws on the perspectives of three academics and three industry practitioners in an effort to identify root causes and possible solutions. Canadian and international literature is reviewed to establish current practices and point to gaps to be filled to meet the market needs. Recommendations are categorized by industry and academic perspectives.FindingsThe Canadian hotel industry faces challenges in filling job vacancies and maintaining employees in their roles. It is important for industry and academia to work collaboratively to educate the general public on the rewards and benefits of working in the Canadian hotel industry.Practical implicationsMany concrete strategies are suggested that individual hotel operations and the industry as a whole can implement to improve their human resource management and to entice potential employees to join the sector.Originality/valueThis paper adds value and contributes to the Canadian hotel industry and academia, as it represents current research and thought processes from both the academic community and the Canadian hotel industry.
Worldwide Hospitality and Tourism Themes – Emerald Publishing
Published: Aug 14, 2017
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