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How information power can improve service quality

How information power can improve service quality By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Planning Review Emerald Publishing

How information power can improve service quality

Planning Review , Volume 19 (3): 3 – Mar 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0094-064X
DOI
10.1108/eb054325
Publisher site
See Article on Publisher Site

Abstract

By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement.

Journal

Planning ReviewEmerald Publishing

Published: Mar 1, 1991

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