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How Do Office Workers Learn About Computing

How Do Office Workers Learn About Computing Quotes recent 1994 literature suggesting that workers receivemore training and support in their local work area than from acentralized management information systems MIS group. Suggests thatthere is therefore little knowledge about how users learn the computingskills necessary for them to achieve their tasks. Explores the issues.Presents four case studies, two having a central MIS training andsupport functions and two having none. Observes that in four work groupsmembers depended on locally emerging arrangements for training andsupport. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Technology & People Emerald Publishing

How Do Office Workers Learn About Computing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-3845
DOI
10.1108/EUM0000000003553
Publisher site
See Article on Publisher Site

Abstract

Quotes recent 1994 literature suggesting that workers receivemore training and support in their local work area than from acentralized management information systems MIS group. Suggests thatthere is therefore little knowledge about how users learn the computingskills necessary for them to achieve their tasks. Explores the issues.Presents four case studies, two having a central MIS training andsupport functions and two having none. Observes that in four work groupsmembers depended on locally emerging arrangements for training andsupport.

Journal

Information Technology & PeopleEmerald Publishing

Published: Apr 1, 1992

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