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Hospital Outpatient Visits The Patients Experience

Hospital Outpatient Visits The Patients Experience A questionnaire concerning their outpatient consultation wascompleted by 372 patients attending 17 different clinics over a twodayperiod at East Birmingham Hospital. The majority were satisfied withtheir consultations and felt better informed but many waited excessivelylong periods and many could not give the name or status of the doctorthey had seen. The patients identified the hospital doctor as being moreknowledgeable and, therefore, preferable for followup care whencompared to their general practitioner. Because of this, they wereprepared to be inconvenienced to achieve hospital followup. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Management in Medicine Emerald Publishing

Hospital Outpatient Visits The Patients Experience

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0268-9235
DOI
10.1108/02689239110138719
Publisher site
See Article on Publisher Site

Abstract

A questionnaire concerning their outpatient consultation wascompleted by 372 patients attending 17 different clinics over a twodayperiod at East Birmingham Hospital. The majority were satisfied withtheir consultations and felt better informed but many waited excessivelylong periods and many could not give the name or status of the doctorthey had seen. The patients identified the hospital doctor as being moreknowledgeable and, therefore, preferable for followup care whencompared to their general practitioner. Because of this, they wereprepared to be inconvenienced to achieve hospital followup.

Journal

Journal of Management in MedicineEmerald Publishing

Published: Mar 1, 1991

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