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Hilton hits the heights of hotel service with HR initiative Equilibrium scheme creates the right balance for guests

Hilton hits the heights of hotel service with HR initiative Equilibrium scheme creates the right... In the world of hospitality the customer reigns supreme. In order to remain competitive it is essential for hoteliers not only to meet consumer expectations, but also to exceed them. Hilton International - the hotel part of The Hilton Group plc that also includes betting and gaming, and Living Well Fitness Centers - realized that in order to deliver the quality service associated with the brand, it needed to invest in the training and development of staff who are essential to ensuring that guests have a good experience during their stay. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Hilton hits the heights of hotel service with HR initiative Equilibrium scheme creates the right balance for guests

Human Resource Management International Digest , Volume 12 (6): 3 – Oct 1, 2004
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References (1)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670730410555756
Publisher site
See Article on Publisher Site

Abstract

In the world of hospitality the customer reigns supreme. In order to remain competitive it is essential for hoteliers not only to meet consumer expectations, but also to exceed them. Hilton International - the hotel part of The Hilton Group plc that also includes betting and gaming, and Living Well Fitness Centers - realized that in order to deliver the quality service associated with the brand, it needed to invest in the training and development of staff who are essential to ensuring that guests have a good experience during their stay.

Journal

Human Resource Management International Digest – Emerald Publishing

Published: Oct 1, 2004

Keywords: Hotels; Customer service; Employee development; Training; Organizational change; Strategic planning

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