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High‐involvement work practices, quality results, and the role of HR function An exploratory study of manufacturing firms in Sri Lanka

High‐involvement work practices, quality results, and the role of HR function An exploratory... Purpose – This article explores the relationship between high‐involvement work practices and quality results, and the role of HR function in the implementation of quality and high‐involvement work practices. Design/methodology/approach – Quality managers and HR managers from 34 manufacturing firms with ISO 9001 certification and competing for national/international quality awards responded. Correlation and regression were used for the data analysis. Findings – Team work, communication, performance evaluation, empowerment, rewards and recognition, and skill development practices significantly positively correlate with quality results. Of these practices, performance evaluation has the greatest impact followed by communication, and rewards and recognition. In the implementation of quality and work practices, the role of the HR department can be identified as “steering”. Originality/value – A majority of research studies on high‐involvement work practices has been confined to Western manufacturing contexts; and findings of these studies are not conclusive. It is expected that the findings of this exploratory study will be able to establish baseline data to stimulate further research in this area. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Journal Emerald Publishing

High‐involvement work practices, quality results, and the role of HR function An exploratory study of manufacturing firms in Sri Lanka

The TQM Journal , Volume 23 (5): 15 – Aug 23, 2011

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References (50)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1754-2731
DOI
10.1108/17542731111157626
Publisher site
See Article on Publisher Site

Abstract

Purpose – This article explores the relationship between high‐involvement work practices and quality results, and the role of HR function in the implementation of quality and high‐involvement work practices. Design/methodology/approach – Quality managers and HR managers from 34 manufacturing firms with ISO 9001 certification and competing for national/international quality awards responded. Correlation and regression were used for the data analysis. Findings – Team work, communication, performance evaluation, empowerment, rewards and recognition, and skill development practices significantly positively correlate with quality results. Of these practices, performance evaluation has the greatest impact followed by communication, and rewards and recognition. In the implementation of quality and work practices, the role of the HR department can be identified as “steering”. Originality/value – A majority of research studies on high‐involvement work practices has been confined to Western manufacturing contexts; and findings of these studies are not conclusive. It is expected that the findings of this exploratory study will be able to establish baseline data to stimulate further research in this area.

Journal

The TQM JournalEmerald Publishing

Published: Aug 23, 2011

Keywords: High‐involvement work practices; Quality results; Human resource management; Sri Lanka

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