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HelpMate, a service robot with experience

HelpMate, a service robot with experience With almost a decade of experience, HelpMate is a material transport service robot that works in hospitals, side‐by‐side with human co‐workers, delivering equipment and supplies to and from nursing units. Much has been written about the technology that allows HelpMate to navigate autonomously in such non‐structured environments, but little attention has been paid to the non‐technical aspects of these service applications. What special conditions exist in non‐manufacturing environments that a service robot must be able to cope with? How should a service robot be introduced into such environments? How is such a robot received by its fellow human beings? This paper shares the lessons that HelpMate has learned. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Robot: An International Journal Emerald Publishing

HelpMate, a service robot with experience

Gay Engelberger
Industrial Robot: An International Journal , Volume 25 (2): 4 – Apr 1, 1998
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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
0143-991X
DOI
10.1108/01439919810204667
Publisher site
See Article on Publisher Site

Abstract

With almost a decade of experience, HelpMate is a material transport service robot that works in hospitals, side‐by‐side with human co‐workers, delivering equipment and supplies to and from nursing units. Much has been written about the technology that allows HelpMate to navigate autonomously in such non‐structured environments, but little attention has been paid to the non‐technical aspects of these service applications. What special conditions exist in non‐manufacturing environments that a service robot must be able to cope with? How should a service robot be introduced into such environments? How is such a robot received by its fellow human beings? This paper shares the lessons that HelpMate has learned.

Journal

Industrial Robot: An International Journal – Emerald Publishing

Published: Apr 1, 1998

Keywords: Automated guided vehicles; Robots; Service industry; Service operations

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