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Healthcare quality costs based on an ISO 9000 model

Healthcare quality costs based on an ISO 9000 model Purpose – The purpose of this paper is to put forward a quality cost management model for healthcare organizations, which is based on the quality management systems proposed in ISO 9000 international standards. Design/methodology/approach – The model suggested here arose from the individual study of quality in healthcare, quality management systems and quality cost theories; and the analysis of problems emerging when these tools are combined in practice. Findings – The traditional quality cost model, usually implemented in manufacturing companies, can also be applied to healthcare organizations that manage their processes according to ISO 9000 quality management systems. Research limitations/implications – This document is a general description of the model proposed and, therefore, just presents overall guidelines to managing quality costs in healthcare organizations. Originality/value – Since most healthcare organizations are still stuck in the quality assurance stage, there has been little research conducted on quality cost specifically focused on this industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Leadership in Health Services Emerald Publishing

Healthcare quality costs based on an ISO 9000 model

Leadership in Health Services , Volume 26 (3): 12 – Jul 19, 2013

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References (11)

Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1751-1879
DOI
10.1108/LHS-02-2013-0009
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to put forward a quality cost management model for healthcare organizations, which is based on the quality management systems proposed in ISO 9000 international standards. Design/methodology/approach – The model suggested here arose from the individual study of quality in healthcare, quality management systems and quality cost theories; and the analysis of problems emerging when these tools are combined in practice. Findings – The traditional quality cost model, usually implemented in manufacturing companies, can also be applied to healthcare organizations that manage their processes according to ISO 9000 quality management systems. Research limitations/implications – This document is a general description of the model proposed and, therefore, just presents overall guidelines to managing quality costs in healthcare organizations. Originality/value – Since most healthcare organizations are still stuck in the quality assurance stage, there has been little research conducted on quality cost specifically focused on this industry.

Journal

Leadership in Health ServicesEmerald Publishing

Published: Jul 19, 2013

Keywords: Health care, Quality management; Budgetary control; ISO 9000 series; Quality in healthcare; Quality management system; Quality cost; Total quality management

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